First State Bank Customer Service Survey Question Title * 1. Which location did you visit today? Fayetteville Georgetown Hillsboro Manchester Mount Orab Peebles Ripley Seaman St. Bernard Washington Court House West Union Wilmington Winchester OK Question Title * 2. What type of service did we provide today? (Please select all that apply) Transaction Account Opening Product/Service Information Loan Related Service Other OK Question Title * 3. Were our employees friendly and helpful? 1 2 3 4 5 6 7 8 9 10 (0=Highly Dissatisfied and 10=Highly Satisfied) (0=Highly Dissatisfied and 10=Highly Satisfied) 1 (0=Highly Dissatisfied and 10=Highly Satisfied) 2 (0=Highly Dissatisfied and 10=Highly Satisfied) 3 (0=Highly Dissatisfied and 10=Highly Satisfied) 4 (0=Highly Dissatisfied and 10=Highly Satisfied) 5 (0=Highly Dissatisfied and 10=Highly Satisfied) 6 (0=Highly Dissatisfied and 10=Highly Satisfied) 7 (0=Highly Dissatisfied and 10=Highly Satisfied) 8 (0=Highly Dissatisfied and 10=Highly Satisfied) 9 (0=Highly Dissatisfied and 10=Highly Satisfied) 10 OK Question Title * 4. Based on your visit how satisfied were you overall? 1 2 3 4 5 6 7 8 9 10 (0=Highly Dissatisfied and 10=Highly Satisfied) (0=Highly Dissatisfied and 10=Highly Satisfied) 1 (0=Highly Dissatisfied and 10=Highly Satisfied) 2 (0=Highly Dissatisfied and 10=Highly Satisfied) 3 (0=Highly Dissatisfied and 10=Highly Satisfied) 4 (0=Highly Dissatisfied and 10=Highly Satisfied) 5 (0=Highly Dissatisfied and 10=Highly Satisfied) 6 (0=Highly Dissatisfied and 10=Highly Satisfied) 7 (0=Highly Dissatisfied and 10=Highly Satisfied) 8 (0=Highly Dissatisfied and 10=Highly Satisfied) 9 (0=Highly Dissatisfied and 10=Highly Satisfied) 10 OK Question Title * 5. Did one certain team member go out of their way to help you that you would like to recognize? If so, please explain: OK Question Title * 6. Did you have any issues with your visit to our location that you would like to further discuss?If so, please explain and provide contact information: OK Thank you for helping us provide the best service to our customers. We appreciate your business! OK DONE