This survey is meant for phone support only.  If you would like to review email or chat support, please email rob@projectmatrix.com
Please tell us about you. (Company Name is Required)

Question Title

* 1. Please tell us about you. (Company Name is Required)

When did you call?

Question Title

* 2. When did you call?

Call Time and Date
How long was your wait on hold before speaking with our customer service representative?

Question Title

* 3. How long was your wait on hold before speaking with our customer service representative?

Which customer service representative assisted you?

Question Title

* 4. Which customer service representative assisted you?

How friendly was the customer service representative?

Question Title

* 5. How friendly was the customer service representative?

How helpful was our customer service representative?

Question Title

* 6. How helpful was our customer service representative?

How knowledgeable did our customer service representative seem to you?

Question Title

* 7. How knowledgeable did our customer service representative seem to you?

How quickly were we able to resolve your issue?

Question Title

* 8. How quickly were we able to resolve your issue?

Would you like a Customer Service Manager contact you about this call?

Question Title

* 9. Would you like a Customer Service Manager contact you about this call?

Do you have any other comments, questions, or concerns?

Question Title

* 10. Do you have any other comments, questions, or concerns?

T