Customer Service Survey Please help us serve you better by answering the following questions. Question Title * 1. Which office did you visit? Lewiston Moscow Orofino Kamiah Grangeville Question Title * 2. What was the purpose of your visit? WIC Immunizations Family Planning Environmental Health (Child Care, Food Protection, Air Quality, Inspections, Septic and Water Systems, Solid Waste) Vital Statistics Community/Partner Meeting Other (please specify) Question Title * 3. What was the date of your visit? Date: Date Question Title * 4. What time was your visit? 8 a.m. - 10 a.m. 10 a.m. - 12 p.m. 12 p.m. - 1 p.m. 1 p.m. - 3 p.m. 3 p.m. - 5 p.m. 5 p.m. - 7 p.m. Question Title * 5. Did you have an appointment? Yes No Question Title * 6. How long did you wait to be served? 0-5 minutes 5-10 minutes 10-20 minutes 20-30 minutes More than 30 minutes Other (please specify) Question Title * 7. Please rate your experience in the following categories: Strongly Disagree Disagree Agree Strongly Agree N/A The overall service was great. The overall service was great. Strongly Disagree The overall service was great. Disagree The overall service was great. Agree The overall service was great. Strongly Agree The overall service was great. N/A Making an appointment was easy. Making an appointment was easy. Strongly Disagree Making an appointment was easy. Disagree Making an appointment was easy. Agree Making an appointment was easy. Strongly Agree Making an appointment was easy. N/A The building was clean. The building was clean. Strongly Disagree The building was clean. Disagree The building was clean. Agree The building was clean. Strongly Agree The building was clean. N/A The waiting area was comfortable. The waiting area was comfortable. Strongly Disagree The waiting area was comfortable. Disagree The waiting area was comfortable. Agree The waiting area was comfortable. Strongly Agree The waiting area was comfortable. N/A My privacy was respected. My privacy was respected. Strongly Disagree My privacy was respected. Disagree My privacy was respected. Agree My privacy was respected. Strongly Agree My privacy was respected. N/A The staff was knowledgeable and polite. The staff was knowledgeable and polite. Strongly Disagree The staff was knowledgeable and polite. Disagree The staff was knowledgeable and polite. Agree The staff was knowledgeable and polite. Strongly Agree The staff was knowledgeable and polite. N/A The information was clear and accurate. The information was clear and accurate. Strongly Disagree The information was clear and accurate. Disagree The information was clear and accurate. Agree The information was clear and accurate. Strongly Agree The information was clear and accurate. N/A Question Title * 8. Comments: Our Commitment to You: We value and respect our customers. We are dedicated to providing you professional, caring, and timely service.Thank you for completing this survey. Done
