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* 1. In what role(s) do you primarily interact on HSIN? (select all that apply)

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* 2. How often do you log on to HSIN?

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* 3. When using HSIN how long is your average session period?

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* 4. How long have you been a HSIN user and/or associated with HSIN?

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* 5. How did you first learn about HSIN?

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* 6. What is your primary jurisdiction type? (Please select the one jurisdiction type most in line with your employer)

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* 7. What is your primary homeland security mission area? (select all that apply)

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* 8. In what ways does HSIN support your operational needs? (select all that apply)

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* 9. Have you used HSIN to support operations related to:

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* 10. Which do you mostly use HSIN for? (select all that apply)

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* 11. In the past year, has HSIN helped you support a planned event or exercise?

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* 12. If you used HSIN in the past year, has HSIN helped you support public safety and incident management response?

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* 13. If you used HSIN in the past year, has HSIN helped you support disaster planning and response?

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* 14. If you used HSIN in the past year, has HSIN helped you support daily operations?

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* 15. Over the past year, has HSIN helped you meet your goal of securely communicating and collaborating during incident or emergency response situations?

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* 16. Over the past year, has HSIN helped you meet your goal of preventing and/or responding to potential criminal threats or critical incidents?

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* 17. Over the past year, has HSIN helped you meet your goal of collaborating securely across geographic and jurisdictional boundaries?

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* 18. How often do you interact with a HSIN Mission Advocate?

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* 19. Do you know who your designated HSIN Mission Advocate is (if not, please review here)?

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* 20. How well did the HSIN Mission Advocate perform?

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* 21. How much experience do you have using Microsoft SharePoint?

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* 22. If you experience any difficulties using HSIN, please indicate your response(s) below and include comments in the space provided.

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* 23. If you experience any difficulty with the log-in process for HSIN, please indicate your response in the space provided.

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* 24. How long did it take for you to get approval to use HSIN after you requested access?

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* 25. What HSIN features do you use most often? (Check all that apply)

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* 26. What feature(s) would assist you with achieving your mission that you would like to see added to/improved in HSIN? (Check all that apply)

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* 27. How well does HSIN support your operational needs?

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* 28. How satisfied are you with HSIN's support of your homeland security mission?

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* 29. How satisfied are you with HSIN's communication of outages, updates, or modifications?

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* 30. What frequency of communication would you prefer?

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* 31. What form of communication do you prefer to receive informational updates?

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* 32. How many times have you interacted with the HSIN Service Desk in the past year?

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* 33. If you interacted with the HSIN Service Desk in the past year, what was/were your reason(s) for contacting the Service Desk?

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* 34. If you interacted with the HSIN Service Desk in the past year, how satisfied are you with the support you received?

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