FY21 HSIN Annual Assessment Question Title * 1. In what role(s) do you primarily interact on HSIN? (select all that apply) General User Site Owner Inviter/Requester/Approver Governance Body Member Question Title * 2. How often do you log on to HSIN? Daily Weekly Monthly Several times per year Less than four times per year Question Title * 3. When using HSIN how long is your average session period? Less than an hour One to five hours Five to 10 hours Days Weeks Varies Question Title * 4. How long have you been a HSIN user and/or associated with HSIN? Less than six months Six months to one year One to two years Two years to four years Four or more years Question Title * 5. How did you first learn about HSIN? Colleague recommendation Conference/event/seminar Current employer/organization uses HSIN Previous employer/organization used HSIN DHS website Fusion center Newsletter or magazine article Training class Email/other communication Federated partner Other (please specify) Question Title * 6. What is your primary jurisdiction type? (Please select the one jurisdiction type most in line with your employer) Federal State Local Territorial Tribal International Private Sector Not-for-Profit Other (please specify) Question Title * 7. What is your primary homeland security mission area? (select all that apply) Critical Infrastructure Protection Cybersecurity Emergency Management Emergency Services Fire Services Homeland Defense Intelligence Law Enforcement Public Health Border and Immigration Transnational Crime Question Title * 8. In what ways does HSIN support your operational needs? (select all that apply) Steady-State Operations Tactical Mission Support Equipment Management/Logistics Exercise Planning and Management Incident Response Training Delivery Intelligence Sharing Investigative Support Planning and Coordination Planned Event Coordination Other (please specify) Question Title * 9. Have you used HSIN to support operations related to: COVID-19/Coronavirus Civil Unrest Cybersecurity Severe Weather Major Events Incidents Other (please specify) Question Title * 10. Which do you mostly use HSIN for? (select all that apply) Daily Operations Planned Events and Exercises Incident Management Other (please specify) Question Title * 11. In the past year, has HSIN helped you support a planned event or exercise? Yes No Question Title * 12. If you used HSIN in the past year, has HSIN helped you support public safety and incident management response? Yes No Question Title * 13. If you used HSIN in the past year, has HSIN helped you support disaster planning and response? Yes No Question Title * 14. If you used HSIN in the past year, has HSIN helped you support daily operations? Yes No Question Title * 15. Over the past year, has HSIN helped you meet your goal of securely communicating and collaborating during incident or emergency response situations? Yes I did not have that need No If you answered Yes or No, please provide your comments: Question Title * 16. Over the past year, has HSIN helped you meet your goal of preventing and/or responding to potential criminal threats or critical incidents? Yes I did not have that need No If you answered Yes or No, please provide your comments to note why or why not: Question Title * 17. Over the past year, has HSIN helped you meet your goal of collaborating securely across geographic and jurisdictional boundaries? Yes I did not have that need No If you answered Yes or No, please provide your comments to note why or why not: Question Title * 18. How often do you interact with a HSIN Mission Advocate? Weekly Monthly Several times per year Less than four times per year I have not used HSIN in a capacity where I've been able to work with a Mission Advocate Question Title * 19. Do you know who your designated HSIN Mission Advocate is (if not, please review here)? Yes No Question Title * 20. How well did the HSIN Mission Advocate perform? Outstanding Above Satisfactory Satisfactory Unsatisfactory Not Applicable Please provide any additional comments: Question Title * 21. How much experience do you have using Microsoft SharePoint? No previous experience with SharePoint Less than six months Six months to one year One year to two years Two years to four years Four years or more Question Title * 22. If you experience any difficulties using HSIN, please indicate your response(s) below and include comments in the space provided. I do not experience any difficulties using HSIN It is difficult to find needed information It is difficult to easily share information with others I don’t have time to learn a new system I don’t know which tools to use for my mission Other people on my team do not use HSIN The log-in process is difficult Please provide any additional comments: Question Title * 23. If you experience any difficulty with the log-in process for HSIN, please indicate your response in the space provided. I do not experience any difficulty with the log-in process Please note any difficulty below: Question Title * 24. How long did it take for you to get approval to use HSIN after you requested access? Less than two days Between two days and one week Between one week and two weeks Between two weeks and one month Longer than one month Question Title * 25. What HSIN features do you use most often? (Check all that apply) SharePoint Lists and Document Library HSIN Connect HSIN Exchange Geospatial Services HSIN Secure Messaging (HSINbox) Learning Management System (e.g., QRGs, CBTs, videos, etc.) Other (please specify) Question Title * 26. What feature(s) would assist you with achieving your mission that you would like to see added to/improved in HSIN? (Check all that apply) Mobile interface Single Sign-On / Federation / Interoperability with Other Systems Advanced search capabilities Advanced reporting capabilities Advanced data analytics / data visualization More efficient user interface Advanced geospatial capabilities Easier access to geospatial / ESRI data Streamlined member registration process More training opportunities Other (please specify) Question Title * 27. How well does HSIN support your operational needs? Outstanding Above Satisfactory Satisfactory Unsatisfactory Please provide your comments: Question Title * 28. How satisfied are you with HSIN's support of your homeland security mission? Very satisfied Satisfied Dissatisfied Please provide your comments: Question Title * 29. How satisfied are you with HSIN's communication of outages, updates, or modifications? Very Satisfied Satisfied Dissatisfied Please provide your comments: Question Title * 30. What frequency of communication would you prefer? Daily Weekly Bi-Weekly Monthly As Needed/On Demand Question Title * 31. What form of communication do you prefer to receive informational updates? Email HSIN Central HSIN Advocate One-on-One Mission Advocate Update Other (please specify) Question Title * 32. How many times have you interacted with the HSIN Service Desk in the past year? I have not interacted with the HSIN Service Desk in the past year One time Two to five times More than five times Question Title * 33. If you interacted with the HSIN Service Desk in the past year, what was/were your reason(s) for contacting the Service Desk? Needed password reset Needed help completing forms to register to use HSIN Had problems submitting data online to prove my identity during registration Didn't know what I needed to do to get a HSIN account Couldn't access the HSIN website (issues related to browser cache) Other (please specify) Question Title * 34. If you interacted with the HSIN Service Desk in the past year, how satisfied are you with the support you received? Very satisfied Satisfied Dissatisfied Please provide your comments: Done