FY19 HSIN Annual Assessment Question Title * 1. In what role(s) do you primarily interact on HSIN? (Check all that apply) General User Site Owner Nominator/Validator Governance Body Member Question Title * 2. How often do you log on to HSIN? Daily Weekly Monthly Several times per year Less than four times per year Question Title * 3. How long have you been a HSIN user and/or associated with HSIN? Less than six months Six months to one year One to two years Two years to four years Four or more years Question Title * 4. How did you first learn about HSIN? Colleague recommendation Conference/event/seminar Current employer/organization uses HSIN Previous employer/organization used HSIN DHS website Fusion center Newsletter or magazine article Training class Other (please specify) Question Title * 5. What is your primary jurisdiction type? (Please select the one jurisdiction type most in line with your employer) Federal State Local Territorial Tribal International Private Sector Not-for-Profit Other (please specify) Question Title * 6. What is your primary homeland security mission area? (select all that apply) Critical Infrastructure Protection Cybersecurity Emergency Management Emergency Services Fire Services Homeland Defense Intelligence Law Enforcement Public Health Question Title * 7. In what ways does HSIN support your operational needs? (Check all that apply) Steady-State Operations Tactical Mission Support Equipment Management/Logistics Exercise Planning and Management Incident Response Training Delivery Intelligence Sharing Investigative Support Planning and Coordination Planned Event Coordination Other (please specify) Question Title * 8. Which do you mostly use HSIN for? Daily Operations Planned Events and Exercises Incident Management Other (please specify) Question Title * 9. In the past year, has HSIN helped you support a planned event or exercise? Yes No Question Title * 10. If you used HSIN in the past year, has HSIN helped you support public safety and incident management response? Yes No Question Title * 11. In the past year, has HSIN helped you support disaster planning and response? Yes No Question Title * 12. If you used HSIN in the past year, has HSIN helped you support daily operations? Yes No Question Title * 13. Over the past year, has HSIN helped you meet your goal of securely communicating and collaborating during incident or emergency response situations? Yes I did not have that need No If you answered Yes or No, please provide your comments: Question Title * 14. Over the past year, has HSIN helped you meet your goal of preventing and/or responding to potential criminal threats or critical incidents? Yes I did not have that need No If you answered Yes or No, please provide your comments: Question Title * 15. Over the past year, has HSIN helped you meet your goal of collaborating securely across geographic and jurisdictional boundaries? Yes I did not have that need No If you answered Yes or No, please provide your comments: Question Title * 16. How often do you interact with a HSIN Mission Advocate? Monthly Several times per year Less than four times per year I have not used HSIN in a capacity where I've been able to work with a Mission Advocate Question Title * 17. How well did the HSIN Mission Advocate perform? Outstanding Above Satisfactory Satisfactory Unsatisfactory Not applicable Please provide your comments: Question Title * 18. How much experience do you have using Microsoft SharePoint? No previous experience with SharePoint Less than six months Six months to one year One year to two years Two years to four years Four years or more Question Title * 19. If you experience any difficulties using HSIN, please indicate your response(s) below and include comments in the space provided. I do not experience any difficulties using HSIN It is difficult to find needed information It is difficult to easily share information with others I don’t have time to learn a new system I don’t know which tools to use for my mission Other people on my team do not use HSIN The log-in process is difficult Please provide your comments: Question Title * 20. If you experience any difficulties with the log-in process for HSIN, please indicate your response(s) below and include comments in the space provided. I do not experience any difficulties with the log-in process Text message for two-factor login expires too quickly System asks for PIV or CAC card but I don’t have one PIV or CAC card does not work Password must be entered too often Password must be changed too often Delays in getting approval to use the system Please provide your comments: Question Title * 21. How long did it take for you to get approval to use HSIN after you requested access? Less than two days Between two days and one week Between one week and two weeks Between two weeks and one month Longer than one month Question Title * 22. What HSIN features do you use most often? (Check all that apply) Geospatial Services HSIN Chat HSIN Community HSIN Connect HSIN Exchange HSIN Secure Messaging (HSINbox) Learning Management System (e.g., QRGs, CBTs, videos, etc.) Single Sign-on, Federation and Interoperability Other (please specify) Question Title * 23. What feature(s) would assist you with achieving your mission that you would like to see added to HSIN? (Check all that apply) Mobile interface Advanced search capabilities Advanced reporting capabilities Other (please specify) Question Title * 24. How well does HSIN support your operational needs? Outstanding Above Satisfactory Satisfactory Unsatisfactory Please provide your comments: Question Title * 25. How satisfied are you with HSIN's support of your homeland security mission? Very satisfied Satisfied Dissatisfied Please provide your comments: Question Title * 26. How many times have you interacted with the HSIN Help Desk in the past year? I have not interacted with the HSIN Help Desk in the past year One time Two to five times More than five times Question Title * 27. If you interacted with the HSIN Help Desk in the past year, what was/were your reason(s) for contacting the Help Desk? Needed password reset Needed help completing forms to register to use HSIN Had problems submitting data online to prove my identity during registration Didn't know what I needed to do to get a HSIN account Couldn't access the HSIN website (issues related to browser cache) Other (please specify) Question Title * 28. If you interacted with the HSIN Help Desk in the past year, how satisfied are you with the support you received? Very satisfied Satisfied Dissatisfied Please provide your comments: Done