QUEST: Your Crystal Ball into the right Espresso Machine and Grinder for you

Welcome to your Q.U.E.S.T

This questionnaire is designed to allow our Prosumer Equipment Specialist to tailor a recommendation for you based on your needs and preferences, providing you with the answers you seek.

Please note that as the only Home Barista Specialist in Australia, we do more than just giving a free advice. With our highly tailored response, we invite you to start a conversation with us that will hopefully see you purchasing your equipment from us in an unbeatable value, enjoying free training and seeing us as your coffee partner to whatever challenges and triumphs coming your way.

Interstate? No problem. Once we help you choosing 'the one', we give you free step-by-step guidance over the phone till your first amazing cup. Our deliveries are all insured and we have service agents in all capital cities to look after your warranty. Live chat and our friendly, highly trained customer care team are also just a click or a call away. Buying from an interstate specialist has never been easier.

Please allow up to 72 hours for a response. If you need an immediate advice, please call us on 02 9389 9892.

Di Bartoli warmly recommends to download our Buyer's Guide prior to completing this questionnaire, to clarify terms and technologies we will use below as well in our tailored QUEST to you.

Please note this questionnaire is designed for Australian residents only, you will not receive a response if you reside outside of Australia.

Which of the following best describe your experience with coffee at home?

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1. Which of the following best describe your experience with coffee at home?

Not really into coffee, I'm helping someone else

Enthusiast but with no experience

Some experience, aspire to become a Home Barista

Already on the coffee journey and going strong!

An absolute coffee geek!

How do you make coffee at home?

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2. How do you make coffee at home?

Tea drinker, instant or I don't drink coffee at home

Stove top/Plunger/Filter/Atomic-type/Turkish/Siphon

Thermoblock / Capsules Espresso Machine (Breville, DeLoghi, Sunbeam, Nespresso)

Single Boiler Espresso Machine (Silvia, Zaffiro, Lelit, Venus, ECM Casa, Vibiemme Piccolo, Ascaso Dream)

Fully Automatic Espresso Machine (Miele, Saeco, Jura, DeLonghi, Breville)

Heat Exchange Machine / Double Boiler (can brew and steam simultaneously)

Other Espresso Machine (Lever, Boiler and a Thermoblock)

Please describe your coffee maker or indicate the brand and model of your espresso machine

Where do you get your coffee beans for home from?

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3. Where do you get your coffee beans for home from?

I buy it online from a coffee company

I buy it at my local coffee roaster

I buy it from my local or favorite coffee shop / deli

I buy it at the supermarket

I receive it from a friend / family

I don't make coffee at home currently

Other

Are you looking to purchase a new machine or upgrade?

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4. Are you looking to purchase a new machine or upgrade?

Not sure

Yes, within 1 month

Yes, within 1-3 months

Yes but not sure when

Yes, but not for me, its a gift for someone else (please proceed replying as if you were the person receiving the gift)

If this is an upgrade, what is the main reason for the upgrade?

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5. If this is an upgrade, what is the main reason for the upgrade?

My current machine is broken, old or on its last legs

I am not satisfied with the quality of the coffee I'm getting

The current machine cannot cope with the volume of coffee at home

My friends told me or I've read somewhere that there are better machines out there

This is a second or a third machine for a different location

Other reason

Do you currently have a grinder?

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6. Do you currently have a grinder?

Yes and I'm happy with it

Yes and I'm looking to replace it

No, but I don't plan purchasing one soon

No, and I'll be looking to purchase one

If you have a grinder, which brand and model is it?

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7. If you have a grinder, which brand and model is it?

What do you think of the sentence: 'Your grinder is as important as your coffee machine'?

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8. What do you think of the sentence: 'Your grinder is as important as your coffee machine'?

Never heard it before

I have no opinion

I disagree

I agree and want to learn more

Comments:

Do you use water filtration at home?

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9. Do you use water filtration at home?

Please tell us the brand of the filter if you know it

How many coffee drinkers are at home?

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10. How many coffee drinkers are at home?

0-2

2-4

5 or more

Do they drink milky coffee or black coffee?

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11. Do they drink milky coffee or black coffee?

Mainly black

Mainly with milk

Mixed black and white

Other (please specify)

How many milky coffees do you want your machine to produce in a go? (day to day or while entertaining, even if infrequently)

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12. How many milky coffees do you want your machine to produce in a go? (day to day or while entertaining, even if infrequently)

0-2

2-5

5-10

10 or more

Are there any bench space limitation?

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13. Are there any bench space limitation?

Yes, with width

Yes, with depth

Yes, with height

No limit

Please indicate clearance in cm where its limited

How do you plan to use your coffee machine?

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14. How do you plan to use your coffee machine?

With Tank

Plumbed-in to main

Initially on tank and then later I will plumb it in

Unsure

Which sentence best describes your preference while choosing a coffee machine? You can choose more than one option:

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15. Which sentence best describes your preference while choosing a coffee machine? You can choose more than one option:

Aesthetics is more important to me

Functionality is more important to me

I look equally for aesthetics and functionally

I prefer more square like look

I prefer more rounded / more unique look

Any brand / model that caught your attention so far?

On a scale from 1 (not important) to 5 (very important), how would you rate this criteria while choosing a machine?

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16. On a scale from 1 (not important) to 5 (very important), how would you rate this criteria while choosing a machine?

	Not important		Moderately important		Very important
Longevity	Longevity Not important	Longevity	Longevity Moderately important	Longevity	Longevity Very important
Easiness of use	Easiness of use Not important	Easiness of use	Easiness of use Moderately important	Easiness of use	Easiness of use Very important
Low maintenance	Low maintenance Not important	Low maintenance	Low maintenance Moderately important	Low maintenance	Low maintenance Very important
Energy saving	Energy saving Not important	Energy saving	Energy saving Moderately important	Energy saving	Energy saving Very important
Matching style to the decor / other appliances	Matching style to the decor / other appliances Not important	Matching style to the decor / other appliances	Matching style to the decor / other appliances Moderately important	Matching style to the decor / other appliances	Matching style to the decor / other appliances Very important
Noise level	Noise level Not important	Noise level	Noise level Moderately important	Noise level	Noise level Very important
Temperature and pressure stability	Temperature and pressure stability Not important	Temperature and pressure stability	Temperature and pressure stability Moderately important	Temperature and pressure stability	Temperature and pressure stability Very important

Would you be interested in Home Roasting in the future?

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17. Would you be interested in Home Roasting in the future?

Yes, not sure when

Unsure as I know little about it

Not interested

Are you interested in the Home Barista training we extend with each machine's purchase?

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18. Are you interested in the Home Barista training we extend with each machine's purchase?

Yes, I live in Sydney and will come to the store for one-on-one training

Yes, I live outside of Sydney and will be interested in the First-Steps phone training

Yes, I live in Sydney but interested in the First-Steps phone training

No, I'm not interested in any training

Do you have any expected budget for an Espresso Machine and a Grinder Combo purchase?

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19. Do you have any expected budget for an Espresso Machine and a Grinder Combo purchase?

Yes $1,000-$2,000

Yes $2,000-$3,000

Yes $3,000-$4,000

Yes $4,000-$5,000

Yes over $5,000

There is no budget

Other

Which of the following best describes your purchase preference?

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20. Which of the following best describes your purchase preference?

I like to do all research online then purchase online

I prefer to do preliminary research online but then go to my local store to purchase

I like to come in straight away, chat face to face with the consultant and pick it up from the store

We don't have any local store so we must research online / over the phone and get it delivered

Other

Are there any other preferences you would like us to take in consideration while tailoring our recommendation? (e.g low noise level, prefer digital grinder, must be volumetric machine, want large cup warmer, prefer steam & hot water taps than knobs, only interested in brand xxx, I like rotary pump, etc)

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21. Are there any other preferences you would like us to take in consideration while tailoring our recommendation? (e.g low noise level, prefer digital grinder, must be volumetric machine, want large cup warmer, prefer steam & hot water taps than knobs, only interested in brand xxx, I like rotary pump, etc)

Please enter your contacts below so we can email you the questionnaire results.

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22. Please enter your contacts below so we can email you the questionnaire results.

Full Name

Postal Code

Email Address

Mobile Number

Would you prefer to discuss your options over the phone or would you like to receive an email from us?

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23. Would you prefer to discuss your options over the phone or would you like to receive an email from us?

I'd like a call please

Email me your recommendations please

Thank you for completing the QUEST Questionnaire. If you chose to receive our recommendations by email, please allow up to 72 hours for your results to come through. If not received, please check your spam filter, or email us to quest@dibartoli.com.au If your query is urgent.