QUEST: Which Machine is the right one for me?

Welcome to your Q.U.E.S.T

Thank you for reaching out for help in making that important decision. It isn't often we face such a major investment in high end equipment for home, so we want to make sure we're making a knowledgeable one, avoiding regret. This is what our Prosumer Equipment Consultants do.

PLEASE NOTE DUE TO COVID-19 HIGH VOLUME OF MACHINES BUYERS OUR CONSULTANCY PROCESS HAVE CHANGED:

WE DO NOT PROVIDE A PRELIMINARY TAILORED EMAIL BUT WE DO OFFER PHONE CONSULT.

To make sure our consultant can help you effectively to make the right choice as quick as possible, please follow the process below:

Do you know the difference between Prosumer level machines to Domestic machines?

If not, please download our Buyer's Guide here. If you know the difference, keep on reading.

Do you know the difference between Single Boiler technology to a Heat Exchange and a Double Boiler?

If not, please download our Buyer's Guide here. If you know the difference, keep on reading

Do you know why a Prosumer grinder is as important for good espresso as the choice of your machine?

If not, please read our Buyer's Guide here. You will also learn about the 4 most important things you need to look at when choosing a grinder.

If you have a Prosumer grinder or you already know it's a machines and a grinder combo you need, follow below:

Check our most popular machines listing HERE. This list has all that we recommend, support well and have stock of these days. Due to covid-19, there is already shortage in global supply of Prosumer machines and we strongly suggest to consider a quick decision to avoid regret.

Got an idea about the right technology for you or had your eye set already on few specific models?

REQUEST A CALL BACK WITH OFRA HERE

Looking forward supporting you with your decision making,
-Di Bartoli Prosumer Equipment Team

Question Title

1. Which of the following best describe your experience with coffee at home?

Not really into coffee, I'm helping someone else

Enthusiast but with no experience

Some experience, aspire to become a Home Barista

Already on the coffee journey and going strong!

An absolute coffee geek!

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2. How do you make coffee at home?

Tea drinker, instant or I don't drink coffee at home

Stove top/Plunger/Filter/Atomic-type/Turkish/Siphon

Thermoblock / Capsules Espresso Machine (Breville, DeLoghi, Sunbeam, Nespresso)

Single Boiler Espresso Machine (Silvia, Zaffiro, Lelit, Venus, ECM Casa, Vibiemme Piccolo, Ascaso Dream)

Fully Automatic Espresso Machine (Miele, Saeco, Jura, DeLonghi, Breville)

Heat Exchange Machine / Double Boiler (can brew and steam simultaneously)

Other Espresso Machine (Lever, Boiler and a Thermoblock)

Please describe your coffee maker or indicate the brand and model of your espresso machine

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3. Where do you get your coffee beans for home from?

I buy it online from a coffee company

I buy it at my local coffee roaster

I buy it from my local or favorite coffee shop / deli

I buy it at the supermarket

I receive it from a friend / family

I don't make coffee at home currently

Other

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4. Are you looking to purchase a new machine?

Not sure

Yes, within 1 month

Yes, within 1-3 months

Yes but not sure when

Yes, but not for me, its a gift for someone else (please proceed replying as if you were the person receiving the gift)

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5. If this is an upgrade, what is the main reason for the upgrade?

My current machine is broken, old or on its last legs

I am not satisfied with the quality of the coffee I'm getting

The current machine cannot cope with the volume of coffee at home

My friends told me or I've read somewhere that there are better machines out there

This is a second or a third machine for a different location

Other reason

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6. Do you currently have a grinder?

Yes and I'm happy with it

Yes and I'm looking to replace it

No, but I don't plan purchasing one soon

No, and I'll be looking to purchase one

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7. If you have a grinder, which brand and model is it?

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8. What do you think of the sentence: 'Your grinder is as important as your coffee machine'?

Never heard it before

I have no opinion

I disagree

I agree and want to learn more

Comments:

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9. Do you use water filtration at home?

Please tell us the brand of the filter if you know it

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10. How many coffee drinkers are at home?

0-2

2-4

5 or more

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11. Do they drink milky coffee or black coffee?

Mainly black

Mainly with milk

Mixed black and white

Other (please specify)

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12. How many milky coffees do you want your machine to produce in a go? (day to day or while entertaining, even if infrequently)

0-2

2-5

5-10

10 or more

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13. Are there any bench space limitation?

Yes, with width

Yes, with depth

Yes, with height

No limit

Please indicate clearance in cm where its limited

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14. How do you plan to use your coffee machine?

With Tank

Plumbed-in to main

Initially on tank and then later I will plumb it in

Unsure

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15. Which sentence best describes your preference while choosing a coffee machine? You can choose more than one option:

Aesthetics is more important to me

Functionality is more important to me

I look equally for aesthetics and functionally

I prefer more square like look

I prefer more rounded / more unique look

Any brand / model that caught your attention so far?

Question Title

16. On a scale from 1 (not important) to 5 (very important), how would you rate this criteria while choosing a machine?

	Not important		Moderately important		Very important
Longevity	Longevity Not important	Longevity	Longevity Moderately important	Longevity	Longevity Very important
Easiness of use	Easiness of use Not important	Easiness of use	Easiness of use Moderately important	Easiness of use	Easiness of use Very important
Low maintenance	Low maintenance Not important	Low maintenance	Low maintenance Moderately important	Low maintenance	Low maintenance Very important
Energy saving	Energy saving Not important	Energy saving	Energy saving Moderately important	Energy saving	Energy saving Very important
Matching style to the decor / other appliances	Matching style to the decor / other appliances Not important	Matching style to the decor / other appliances	Matching style to the decor / other appliances Moderately important	Matching style to the decor / other appliances	Matching style to the decor / other appliances Very important
Noise level	Noise level Not important	Noise level	Noise level Moderately important	Noise level	Noise level Very important
Temperature and pressure stability	Temperature and pressure stability Not important	Temperature and pressure stability	Temperature and pressure stability Moderately important	Temperature and pressure stability	Temperature and pressure stability Very important

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17. Would you be interested in Home Roasting in the future?

Yes, not sure when

Unsure as I know little about it

Not interested

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18. Are you interested in the one-on-one coffee training we extend with each machine's purchase?

Yes, I live in Sydney and will come to the store for training

Yes, I live outside of Sydney and will be interested in the First-Steps phone training

Yes, I live in Sydney but interested in the First-Steps phone training

No, I'm not interested in any training

Question Title

19. Do you have any expected budget for an Espresso Machine and a Grinder Combo purchase?

Yes $1,000-$2,000

Yes $2,000-$3,000

Yes $3,000-$4,000

Yes $4,000-$5,000

Yes over $5,000

There is no budget

Other

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20. Which of the following best describes your purchase preference?

I like to do all research online then purchase online

I prefer to do preliminary research online but then go to my local store to purchase

I like to come in straight away, chat face to face with the consultant and pick it up from the store

We don't have any local store so we must research online / over the phone and get it delivered

Other

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21. Are there any other preferences you would like us to take in consideration while tailoring our recommendation? (e.g low noise level, prefer digital grinder, must be volumetric machine, want large cup warmer, prefer steam & hot water taps than knobs, only interested in brand xxx, I like rotary pump, etc)

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22. Please enter your contacts below so we can email you the questionnaire results.

Full Name

Postal Code

Email Address

Mobile Number

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23. Would you prefer to discuss your options over the phone or would you like to receive an email from us?

I'd like a call please

Email me your recommendations please

Thank you for completing the QUEST Questionnaire. If you chose to receive our recommendations by email, please allow up to 72 hours for your results to come through. If not received, please check your spam filter, or email us to quest@dibartoli.com.au If your query is urgent.