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RGDATA Banking & Payments Survey 2023
1.
Please give us your contact details in case we need to clarify anything with you.
Name
Shop Address
Mobile
Email
Symbol Group (if relevant)
2.
Who do you currently bank with?
AIB
Bank of Ireland
PTSB
Other
A mixture of banks
3.
Did you formerly bank with the banks below before they left the market?
Ulster Bank
KBC
4.
If so did you find the process of moving your banking arrangements
Straightforward and uncomplicated
Difficult and complicated
More commercially advantageous
Less commercially advantageous
5.
Do you do:
Banking Online Only
In branch banking only
A mixture of both
6.
How often have you visited a local bank branch over the last 12 months?
7.
How close is your nearest local bank branch to your business?
Less than 5km
Less than 10 km
Less than 15km
Less than 20km
Other (please specify)
8.
Has a bank branch closed in your locality over the last 3 years? If so which Bank?
9.
Has a bank marketed a new service to you in the past 12 months?
10.
Can you lodge cash in your local branch?
Yes
No
11.
How much are you charged per €100 cash lodgement?
12.
What kind of impact has increased lodgement charges had on the following aspects of your business? Has it affected your:
overall profit
cash flow in your business
investment in your business
Other (please specify)
13.
Will you switch banks in the next 12 months?
Yes
No
No choice available
14.
The banking sector in Ireland is competitive
Agree
Disagree
Other
15.
Banks understand retail businesses
Agree
Disagree
Other
16.
Banks offer value for money
Agree
Disagree
Other
17.
Banks are willing to lend to shops for business expansion
Agree
Disagree
Other
18.
Do you have an ATM in your store?
Yes
No
19.
Do you believe that retailers should be compensated for offering cash services?
Yes
No
20.
Do you believe that retailers are taking the place of banks in offering cash services locally?
Yes
No
21.
What percentage of customer transactions are now through cash?
22.
What percentage of customer transactions are now through debit card
23.
What percentage of customer transactions are now through credit card?
24.
What percentage of customer transactions are now through mobile phone payment
25.
Any further comments on banks and banking services?
THANK YOU FOR TAKING PART IN OUR SURVEY
