iATS Payments CiviCRM Survey

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Since 2014 iATS Payments has partnered with CiviCRM to bring the best payments technology to the table. This partnership has been an ideal match because it is built on one foundational principle, exclusively serving the Nonprofit industry.

Your feedback is vital for us to provide the best possible payments solutions for you and your mission. We have created a quick survey with a total of 12 questions, which will take approximately 6 minutes to complete. Thank you in advance for taking the time out of your hectic schedule to assist us on developing and supporting the right payments platform for the CiviCRM community by participating in our online survey. All participants who complete the full survey are eligible for a draw to win a $500 donation to an organization of their choice.

If you have any questions about the survey, please contact marketing@iatspayments.com.

Question Title

* 1. How would you categorize the type of your nonprofit organization?

Religion/Faith

Education

Association

Foundation

Health

Arts and Culture

Other (please specify)

Question Title

* 2. What is the geographic location of your organization?

United States

Canada

Europe

Other (please specify)

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* 3. How much does your organization accept in donations annually?

Less than $100,000

$100,000 to $1 million

$1 million to $10 million

$10 million to $50 million

$50 million to $100 million

More than $100 million

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* 4. What type of payments do you currently accept through CiviCRM?

Credit Card

ACH

Both

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* 5. When it comes to your existing payment processing solution(s), what is the single biggest challenge for your nonprofit organization today?

Question Title

* 6. What are the most important factors when choosing a payment processor?

	Very unimportant	Somewhat unimportant	Neutral	Somewhat important	Very important
Price	Price Very unimportant	Price Somewhat unimportant	Price Neutral	Price Somewhat important	Price Very important
Functionality	Functionality Very unimportant	Functionality Somewhat unimportant	Functionality Neutral	Functionality Somewhat important	Functionality Very important
Ease of use/sign up	Ease of use/sign up Very unimportant	Ease of use/sign up Somewhat unimportant	Ease of use/sign up Neutral	Ease of use/sign up Somewhat important	Ease of use/sign up Very important
Support	Support Very unimportant	Support Somewhat unimportant	Support Neutral	Support Somewhat important	Support Very important
Reporting	Reporting Very unimportant	Reporting Somewhat unimportant	Reporting Neutral	Reporting Somewhat important	Reporting Very important
Deposit Schedule	Deposit Schedule Very unimportant	Deposit Schedule Somewhat unimportant	Deposit Schedule Neutral	Deposit Schedule Somewhat important	Deposit Schedule Very important
Fraud Prevention	Fraud Prevention Very unimportant	Fraud Prevention Somewhat unimportant	Fraud Prevention Neutral	Fraud Prevention Somewhat important	Fraud Prevention Very important
Ease of Reconciliation	Ease of Reconciliation Very unimportant	Ease of Reconciliation Somewhat unimportant	Ease of Reconciliation Neutral	Ease of Reconciliation Somewhat important	Ease of Reconciliation Very important

Question Title

* 7. Which communication channels are important/relevant to you when contacting support?

	Very unimportant	Somewhat unimportant	Neutral	Somewhat important	Very important
Phone	Phone Very unimportant	Phone Somewhat unimportant	Phone Neutral	Phone Somewhat important	Phone Very important
Email	Email Very unimportant	Email Somewhat unimportant	Email Neutral	Email Somewhat important	Email Very important
Live chat	Live chat Very unimportant	Live chat Somewhat unimportant	Live chat Neutral	Live chat Somewhat important	Live chat Very important
Facebook	Facebook Very unimportant	Facebook Somewhat unimportant	Facebook Neutral	Facebook Somewhat important	Facebook Very important
Twitter	Twitter Very unimportant	Twitter Somewhat unimportant	Twitter Neutral	Twitter Somewhat important	Twitter Very important
More self-serve support options (e.g. knowledge base, tutorial videos)	More self-serve support options (e.g. knowledge base, tutorial videos) Very unimportant	More self-serve support options (e.g. knowledge base, tutorial videos) Somewhat unimportant	More self-serve support options (e.g. knowledge base, tutorial videos) Neutral	More self-serve support options (e.g. knowledge base, tutorial videos) Somewhat important	More self-serve support options (e.g. knowledge base, tutorial videos) Very important
Other	Other Very unimportant	Other Somewhat unimportant	Other Neutral	Other Somewhat important	Other Very important

Please elaborate (optional):

Question Title

* 8. What features would you like to see from your payment provider?

Multi-Currency

Automated Chargeback

Security & Risk Management Tools

Re-Attempt Tools

Shopping Cart

Mobile Compatibility

Card Readers/Devices

Recurring Billing

Tokenization/Encryption

Invoicing

Tax-Receipting

Data Portability

PCI Compliance

E-commerce pages

Digital Wallets

Account Updater

Other (please specify)

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* 9. Who is your primary payment processor in CiviCRM?

iATS Payments

Stripe

PayPal

Other

Other (please specify)

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* 10. What digital wallets are you using or want to use?

ApplePay

GooglePay

Venmo

Other (please specify)

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* 11. What, if any, accounting software do you use today?

Quickbooks

Freshbooks

Netsuite

Zoho

Sage

Currently not using any accounting software

Other (please specify)

Question Title

* 12. Would an integration, or lack of one, to your accounting system be a determining factor in choosing one processor over another?

Yes

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50% of survey complete.