CUSTOMER SATISFACTION SURVEY SECTION 1 focuses on our CUSTOMER SERVICE and SALES TEAM Question Title * 1. How knowledgeable is our customer service and sales team with regards to our products? Not Knowledgeable Neutral They Know Their Stuff Not Knowledgeable Neutral They Know Their Stuff Question Title * 2. How would you rate the support you received with regards to your questions and concerns? Not Responsive Usually Responsive Very Responsive Not Responsive Usually Responsive Very Responsive Question Title * 3. If you had any issues, was your problem resolved in a satisfactory way? YES No (please explain) n/a as I did not have any issues Question Title * 4. When thinking of your interactions with our customer service and sales team, please rate your satisfaction with regards to their: Very Unsatisfied Somewhat Unsatisfied Neutral Satisfied Extremely Satisfied Friendliness Friendliness Very Unsatisfied Friendliness Somewhat Unsatisfied Friendliness Neutral Friendliness Satisfied Friendliness Extremely Satisfied Attentive Attentive Very Unsatisfied Attentive Somewhat Unsatisfied Attentive Neutral Attentive Satisfied Attentive Extremely Satisfied Professionalism Professionalism Very Unsatisfied Professionalism Somewhat Unsatisfied Professionalism Neutral Professionalism Satisfied Professionalism Extremely Satisfied Easy to contact / availability Easy to contact / availability Very Unsatisfied Easy to contact / availability Somewhat Unsatisfied Easy to contact / availability Neutral Easy to contact / availability Satisfied Easy to contact / availability Extremely Satisfied Effective communication Effective communication Very Unsatisfied Effective communication Somewhat Unsatisfied Effective communication Neutral Effective communication Satisfied Effective communication Extremely Satisfied Overall support Overall support Very Unsatisfied Overall support Somewhat Unsatisfied Overall support Neutral Overall support Satisfied Overall support Extremely Satisfied CSS REV7, DATED 11/2023 Next
