Usage of free Health Care Interpreting Service (HCIS)

The aim of this survey is to make the HCIS more effective in supporting you and your service delivery to Culturally and Linguistically Diverse (CALD) clients and communities. Please tick relevant boxes and Thank You for taking the time to complete the survey.

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* 1. Are you aware of the free HCIS that is available to HACC services in the Local Area?

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* 2. Have you ever used the HCIS?

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* 3. If yes, please describe your experience using the HCIS (eg: was your experience positive / helpful? Did the interpreter provide a professional service that helped you to achieve the required outcome for the client?)

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* 4. If no, what is the reason for not using HCIS? (please select all that apply)

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Did not know about the HCIS
I've heard about it but need more information before I would feel comfortable to use it
No need so far - too few Culturally and Linguistically Diverse clients
Process is too formal and time consuming
I tried but HCIS said they cannot access an interpreter for the location
Interpreter unavailable at requested time
I utilize family and or friends who accompany the client to appointments
Language requested not available
Other

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* 5. What would help you to start using the HCIS more in the future?

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