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Fidelity Online Banking
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1.
Kindly rate your satisfaction with the below;
(Required.)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
App or Online banking availability/Uptime
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Ease of navigation (User friendliness)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Security features
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Look & feel
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2.
How easy was it for you to use our Online banking?
Very Easy
Easy
Neither easy nor difficult
Difficult
Very difficult
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3.
On a scale of 0 to 10,
How likely is it that you would recommend Fidelity Bank Online Banking (From 0, Not Likely to 10, Most Likely) to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
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10
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4.
Overall, please rate your experience with Fidelity Online banking (App/Web).
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
