FURS Survey for HHSA Staff and Community Partners

Glenn County Health and Human Services is seeking your input as we develop and plan for implementing the Family Urgent Response System (FURS) hotline services and mobile response in the Spring of 2021. 
 
FURS will include the following services:

- A toll-free statewide hotline available 24 hours a day, 7 days a week staffed with caring counselors trained in conflict resolution and de-escalation techniques for children and youth impacted by trauma. CDSS will be contracting with a community partner to manage the statewide hotline. The hotline staff will not be state or county staff.
- If needed, County Mobile Response System and Stabilization Teams are also available 24 hours a day, 7 days a week to provide in-home de-escalation, stabilization, conflict resolution, and support services and resources and ongoing support services beyond the initial mobile response. A caregiver, child, or youth can decline a warm handoff to mobile response if they feel they have received the support they needed over the phone through the statewide hotline.
- Hotline and mobile response staff trained in working with children and families who have experienced trauma. The hotline and mobile response teams will not include law enforcement.
 
THANK YOU!!!

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* 1. What Glenn County department or child-serving agency do you work for?

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* 2. Have you ever been in a situation where you’ve seen a foster child, youth or caregiver experiencing instability where a call to the FURS hotline for support may have been useful?

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* 3. If you think the FURS program could have helped the foster child, youth or caregiver, please briefly describe what was happening:

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* 4. What type of assistance do you think they would have wanted? (select all that apply)

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* 5. When you were in that situation where calling FURS hotline may have been helpful, did the foster child or youth or caregiver instead have contact with any of the following (to your knowledge)?

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* 6. In your experiencing working with foster children, youth, and caregivers, which of the following challenges were most likely to occur to create instability? (select all that apply)

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* 7. What time of the day were issues or conflicts most likely to occur: (select one)

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* 8. How often were you aware of instability issues with foster children, youth, and caregivers that you’ve worked with?

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* 9. What challenges, fears, worries or concerns arise for you about calling the hotline or a mobile team response?

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* 10. What would help to mitigate or address those challenges, fears, worries or concerns?

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* 11. Do you feel you have a good understanding of what Trauma Informed Care is?

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* 12. Which of these strategies would you find most effective to get information about FURS to children, youth and caregivers? (select all that apply)

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* 13. If you currently work for Glenn County CWS, Behavioral Health, or Probation, would you want to work as part of the FURS Mobile Response Team?

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* 14. What else would you want to share regarding how FURS should be implemented in Glenn County?

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