100% of survey complete.

* 4. Access to Care

  Poor Satisfactory Very Good Excellent No basis for judgement
Ease of scheduling by phone
Ability to get in to be seen
Courtesy & friendliness of receptionists
Professionalism of receptionists
Hours of operation
Convenience of location(s)
Prompt return on phone calls

* 5. Waiting

  Poor Satisfactory Very Good Excellent No basis for judgement
Time spent checking in
Time spent in waiting area
Time spent in exam room
Waiting for tests to be performed
Waiting for test results

* 6. Professional Providers (Physicians, Nurse Practitioners, Physician Assistants)

  Poor Satisfactory Very Good Excellent No basis for judgement
Professionalism of provider
Takes enough time with you
Listens to you
Answers all of your questions
Explains what you want to know
Gives you good advice and treatment
Your confidence in your provider

* 7. Medical Assistants

  Poor Satisfactory Very Good Excellent No basis for judgement
Friendly & helpfulness to you
Professionalism of medical assistants
Concern shown for your health problem

* 8. Check Out

  Poor Satisfactory Very Good Excellent No basis for judgement
Discharge instructions were clear
Adequate information was provided to ensure coordination of care to specialists/other referrals

* 9. Respect and Safety

  Poor Satisfactory Very Good Excellent No basis for judgement
Our concern for your safety and security
Our effort to keep personal information confidential
Our respect for your privacy in the exam room

* 10. Your Overall Experience - Please tell us..........

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