Castle Marinas Ltd Customer Survey for Wigrams Turn Marina

Dear Customer
Please help us to improve. We value your opinion and would appreciate
your time in completing this short survey about our services and facilities.
This Survey is completely anonymous
(unless you would like feedback from the survey
in which case please leave us your email at the end)
Thank you so much for your time

What type of boatowner/berth holder best describes you?

Question Title

* 1. What type of boatowner/berth holder best describes you?

  Annual Berth Holder Seasonal Berth Holder Visitor  Dry Dock User (Ventnor Marina)
Narrowboat
Widebeam
Cruiser
Other
What made you decide to berth your boat at Wigrams Turn Marina? (you can tick more than one answer)

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* 2. What made you decide to berth your boat at Wigrams Turn Marina? (you can tick more than one answer)

How would you rate the staff at Wigrams Turn Marina?

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* 3. How would you rate the staff at Wigrams Turn Marina?

  Excellent Good Satisfactory Below Average Poor
Manager
Office Staff
Marina Staff
How would you rate the following specific aspects of our facilities?

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* 4. How would you rate the following specific aspects of our facilities?

  Excellent Good Satisfactory Below Average Poor
Facilities generally
Pontoons
Car Parking
Lighting
Security
Toilets and Showers
Moorers Lounge
WIFI
Signage
Footpaths
Landscaping
Fuel
Pump Out
Laundry Facilities
Shop products
Shop opening times
How would you rate the following specific aspects of our customer service?

Question Title

* 5. How would you rate the following specific aspects of our customer service?

  Excellent Good Satisfactory Below Average Poor
Communication with Marina Office Team
Communication with the Harbourmasters
Electronic Communication
Paper Communication
Marina Maintenance
Housekeeping and Laundry Services
Customer Care
What is your opinion of the number and quality of events that are held at Wigrams Turn Marina?

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* 6. What is your opinion of the number and quality of events that are held at Wigrams Turn Marina?

  Excellent Good Satisfactory Below Average Poor
Frequency
Organisation 
Communication
How long have you berthed at Wigrams Turn Marina? Where did you berth before. Also if you have any general comments which you think might be beneficial to us please do write them below.

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* 7. How long have you berthed at Wigrams Turn Marina? Where did you berth before. Also if you have any general comments which you think might be beneficial to us please do write them below.

Have you used Castle Marinas Flexi berthing? Please tick the marinas visited using the flexiberthing scheme

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* 8. Have you used Castle Marinas Flexi berthing? Please tick the marinas visited using the flexiberthing scheme

Would you recommend Wigrams Turn Marina to a friend?

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* 9. Would you recommend Wigrams Turn Marina to a friend?

If you would like some feedback from this survey please leave us your details and your preferred method of contact (tel or email)

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* 10. If you would like some feedback from this survey please leave us your details and your preferred method of contact (tel or email)

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