Customer Satisfaction Survey 2017

	Annual Berth Holder	Seasonal Berth Holder	Visitor	Dry Dock User (Ventnor Marina)
Narrowboat	Narrowboat Annual Berth Holder	Narrowboat Seasonal Berth Holder	Narrowboat Visitor	Narrowboat Dry Dock User (Ventnor Marina)
Widebeam	Widebeam Annual Berth Holder	Widebeam Seasonal Berth Holder	Widebeam Visitor	Widebeam Dry Dock User (Ventnor Marina)
Cruiser	Cruiser Annual Berth Holder	Cruiser Seasonal Berth Holder	Cruiser Visitor	Cruiser Dry Dock User (Ventnor Marina)
Other	Other Annual Berth Holder	Other Seasonal Berth Holder	Other Visitor	Other Dry Dock User (Ventnor Marina)

Question Title

* 2. What made you decide to berth your boat at Wigrams Turn Marina? (you can tick more than one answer)

Location of Marina relative to home

Location of Marina in terms of cruising area opportunities

The layout and feel of the Marina

Price

Facilities and services provided

High usage possibility

Housekeeping and Laundry services

Recommendation

Comments

Question Title

* 3. How would you rate the staff at Wigrams Turn Marina?

	Excellent	Good	Satisfactory	Below Average	Poor
Manager	Manager Excellent	Manager Good	Manager Satisfactory	Manager Below Average	Manager Poor
Office Staff	Office Staff Excellent	Office Staff Good	Office Staff Satisfactory	Office Staff Below Average	Office Staff Poor
Marina Staff	Marina Staff Excellent	Marina Staff Good	Marina Staff Satisfactory	Marina Staff Below Average	Marina Staff Poor

Other (please specify)

Question Title

* 4. How would you rate the following specific aspects of our facilities?

	Excellent	Good	Satisfactory	Below Average	Poor
Facilities generally	Facilities generally Excellent	Facilities generally Good	Facilities generally Satisfactory	Facilities generally Below Average	Facilities generally Poor
Pontoons	Pontoons Excellent	Pontoons Good	Pontoons Satisfactory	Pontoons Below Average	Pontoons Poor
Car Parking	Car Parking Excellent	Car Parking Good	Car Parking Satisfactory	Car Parking Below Average	Car Parking Poor
Lighting	Lighting Excellent	Lighting Good	Lighting Satisfactory	Lighting Below Average	Lighting Poor
Security	Security Excellent	Security Good	Security Satisfactory	Security Below Average	Security Poor
Toilets and Showers	Toilets and Showers Excellent	Toilets and Showers Good	Toilets and Showers Satisfactory	Toilets and Showers Below Average	Toilets and Showers Poor
Moorers Lounge	Moorers Lounge Excellent	Moorers Lounge Good	Moorers Lounge Satisfactory	Moorers Lounge Below Average	Moorers Lounge Poor
WIFI	WIFI Excellent	WIFI Good	WIFI Satisfactory	WIFI Below Average	WIFI Poor
Signage	Signage Excellent	Signage Good	Signage Satisfactory	Signage Below Average	Signage Poor
Footpaths	Footpaths Excellent	Footpaths Good	Footpaths Satisfactory	Footpaths Below Average	Footpaths Poor
Landscaping	Landscaping Excellent	Landscaping Good	Landscaping Satisfactory	Landscaping Below Average	Landscaping Poor
Fuel	Fuel Excellent	Fuel Good	Fuel Satisfactory	Fuel Below Average	Fuel Poor
Pump Out	Pump Out Excellent	Pump Out Good	Pump Out Satisfactory	Pump Out Below Average	Pump Out Poor
Laundry Facilities	Laundry Facilities Excellent	Laundry Facilities Good	Laundry Facilities Satisfactory	Laundry Facilities Below Average	Laundry Facilities Poor
Shop products	Shop products Excellent	Shop products Good	Shop products Satisfactory	Shop products Below Average	Shop products Poor
Shop opening times	Shop opening times Excellent	Shop opening times Good	Shop opening times Satisfactory	Shop opening times Below Average	Shop opening times Poor

Comments

Question Title

* 5. How would you rate the following specific aspects of our customer service?

	Excellent	Good	Satisfactory	Below Average	Poor
Communication with Marina Office Team	Communication with Marina Office Team Excellent	Communication with Marina Office Team Good	Communication with Marina Office Team Satisfactory	Communication with Marina Office Team Below Average	Communication with Marina Office Team Poor
Communication with the Harbourmasters	Communication with the Harbourmasters Excellent	Communication with the Harbourmasters Good	Communication with the Harbourmasters Satisfactory	Communication with the Harbourmasters Below Average	Communication with the Harbourmasters Poor
Electronic Communication	Electronic Communication Excellent	Electronic Communication Good	Electronic Communication Satisfactory	Electronic Communication Below Average	Electronic Communication Poor
Paper Communication	Paper Communication Excellent	Paper Communication Good	Paper Communication Satisfactory	Paper Communication Below Average	Paper Communication Poor
Marina Maintenance	Marina Maintenance Excellent	Marina Maintenance Good	Marina Maintenance Satisfactory	Marina Maintenance Below Average	Marina Maintenance Poor
Housekeeping and Laundry Services	Housekeeping and Laundry Services Excellent	Housekeeping and Laundry Services Good	Housekeeping and Laundry Services Satisfactory	Housekeeping and Laundry Services Below Average	Housekeeping and Laundry Services Poor
Customer Care	Customer Care Excellent	Customer Care Good	Customer Care Satisfactory	Customer Care Below Average	Customer Care Poor

Comments

Question Title

* 6. What is your opinion of the number and quality of events that are held at Wigrams Turn Marina?

	Excellent	Good	Satisfactory	Below Average	Poor
Frequency	Frequency Excellent	Frequency Good	Frequency Satisfactory	Frequency Below Average	Frequency Poor
Organisation	Organisation Excellent	Organisation Good	Organisation Satisfactory	Organisation Below Average	Organisation Poor
Communication	Communication Excellent	Communication Good	Communication Satisfactory	Communication Below Average	Communication Poor

Comments

Question Title

* 7. How long have you berthed at Wigrams Turn Marina? Where did you berth before. Also if you have any general comments which you think might be beneficial to us please do write them below.

Longer than 5 years

3-5 years

Up to 3 years

1 year

Monthly

Week or overnight visitor

Other (please specify)

Question Title

* 8. Have you used Castle Marinas Flexi berthing? Please tick the marinas visited using the flexiberthing scheme

Buckden

Kings Bromley

Nottingham

Ventnor

If not please specify why not?

Question Title

* 9. Would you recommend Wigrams Turn Marina to a friend?

Definitely

Probably

Maybe

Unlikely

Definitely Not

Question Title

* 10. If you would like some feedback from this survey please leave us your details and your preferred method of contact (tel or email)

Name

Boat Name

Email Address

Phone Number

Customer Satisfaction Survey 2017 - Wigrams Turn Marina

Castle Marinas Ltd Customer Survey for Wigrams Turn Marina

Question Title

* 1. What type of boatowner/berth holder best describes you?

Question Title

* 2. What made you decide to berth your boat at Wigrams Turn Marina? (you can tick more than one answer)

Question Title

* 3. How would you rate the staff at Wigrams Turn Marina?

Question Title

* 4. How would you rate the following specific aspects of our facilities?

Question Title

* 5. How would you rate the following specific aspects of our customer service?

Question Title

* 6. What is your opinion of the number and quality of events that are held at Wigrams Turn Marina?

Question Title

* 7. How long have you berthed at Wigrams Turn Marina? Where did you berth before. Also if you have any general comments which you think might be beneficial to us please do write them below.

Question Title

* 8. Have you used Castle Marinas Flexi berthing? Please tick the marinas visited using the flexiberthing scheme

Question Title

* 9. Would you recommend Wigrams Turn Marina to a friend?

Question Title

* 10. If you would like some feedback from this survey please leave us your details and your preferred method of contact (tel or email)