CX (Customer Experience) Journey Mapping Survey

Thank you for taking the time to fill out this brief survey! As a thank you for your time and insight,  you'll be given access to a one-of-a-kind social impact whitepaper on the state of CX Journey Mapping as well as additional resources to help you and your organization leverage CX Journey Mapping to be a more effective social impact organization.

And before you begin this survey, we wanted to give you a quick explanation of what we meant by CX Journey Mapping: It's a multi-step process by which cross-functional teams stand in the shoes of their supporters (or any constituent) and map the end-to-end interactions and experiences from the supporter's perspective.

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* 1. Have you ever used CX Journey Mapping or Design Thinking at your social impact organization?

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* 2. If you answered "yes" to the question above: Did your cross-functional group accomplish the following?

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* 3. If you answered "no" to the question above: What stopped you from Journey Mapping?

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* 4. If you've done journey mapping in your organization, did you leverage journey mapping modules inside your marketing automation platform? 

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* 5. If you've used CX Journey Mapping and Design Thinking at your social impact organization, would you like to share your story in our whitepaper and/or participate in a webinar or seminar? If "yes", please leave your contact information in question 7.

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* 6. If you've used Journey Mapping in your organization, are there specific KPIs that you can track from your mapping e.g. increased revenue, more donors, higher retention rates, higher average gift, etc?

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* 7. Please enter your contact details below to share your story and/or subscribe to updates on CX Journey Mapping (i.e. whitepapers, information documents, case studies etc.) As well, if you would like to be considered for a $100 Amazon, Apple, or Google gift card, we need to know how to reach you! 

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