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Workplace Culture Survey 2018
As the voice of finance workers, FSU will make a comprehensive submission to the Royal Commission. Your insights and experiences will contribute vitally to building our solutions for the finance sector.
All information provided is confidential and will be anonymous when included in the submission.
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Your Details (all required)
(Required.)
First Name
Surname
Personal Email
Personal Mobile
Employer
ALLIANZ
AAMI
AMP
ANZ
AustralianSuper
BankSA
Bankwest
Bank of Melb
BBL
Bendigo Bank
BOQ
BT
CBA
CBUS
CUA
First Super
Hostplus
HESTA
HSBC
IAG Group
LUCRF
ME Bank
MLC / Nippon
MyState
NAB
QBE
Reserve Bank
St George
Suncorp
Sunsuper
Superpartners / AAS
UniSuper
Westpac
Zurich
Other (please specify)
Business Unit
Retail
Wealth
Business
Private
Agri
Technology Operations
Finance
People
Corporate & Institutional
Other (please specify)
My Role Primarily Involves
Service
Sales
Sales and Service
Processing
People Management
Technology
Operations
Other (please specify)
I work in a
Contact Centre
Retail Branch
Business Banking Centre
Head Office
Other (please specify)
State
ACT
NSW
NT
QLD
SA
TAS
VIC
WA
Workplace Location
My Performance
Performance assessment is the annual process to determine your performance and reward outcome including incentive payments.
1. My performance assessment genuinely considers a range of factors, including financial measures, behaviours, and risk and compliance.
Yes
No
Not Applicable
2. My performance objectives genuinely prioritise the best interests of the customer/member.
Yes
No
Not Applicable
3. Net Promotor Score is a fair measure of my contribution at work.
Yes
No
Not Applicable
Comments
Risk and Compliance
This is a collection of capabilities that enable your organisation to reliably achieve objectives, address uncertainty and act with integrity.
4. My employer’s focus on risk and compliance has increased over the past twelve months.
Yes
No
Not Applicable
5. My workload allows me to allocate appropriate time and attention to risk and compliance activities.
Yes
No
Not Applicable
6. My employer provides me with sufficient time and resources to undertake risk and compliance training.
Yes
No
Not Applicable
Comments
My Remuneration
Remuneration includes all fixed pay and incentive payments and commissions that you are eligible to receive.
7. My total remuneration includes payments and/or commissions relating to the sale of specific products or services.
Yes
No
Not Applicable
8. The removal of product payments and commissions from my role has reduced my total annual remuneration.
Yes
No
Not Applicable
9. My annual remuneration package includes incentive payments of up to _____%
2.5
5
7.5
10
12.5
15
17.5
20
22.5
25
30
35
40
45
50
50+
Not applicable
10. I am required to participate in sales campaigns/initiatives related to the sale of specific financial products e.g. insurance, credit cards, travel cards.
Yes
No
Not Applicable
Comments
Workplace Culture
Culture is the character and personality of your organisation and what makes it unique. It is the sum of its values, traditions, beliefs, interactions, behaviours, and attitudes.
11. Changes to remuneration and performance appraisal have resulted in a more customer/member-centric workplace culture.
Yes
No
Remained unchanged
Not applicable
12. My workplace takes into account how our actions impact customers/members and communities.
Yes
No
13. My organisation’s values are applied across all levels of my workplace.
Yes
No
14. Over the last twelve months, culture in my workplace has improved.
Yes
No
Remained unchanged
Comments
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I received this survey from
(Required.)
Email from the FSU
Facebook
Linkedin
Email from Colleague. Please provide colleague's name
I am an FSU Member
.
I want to join the campaign to build a better finance sector
.
I will attend a meeting to learn more about the campaign to build a better finance sector
.
I want to take a leadership role in the campaign to build a better finance sector
.
To share this survey with a colleague, copy the link
www.bit.ly/Big-Finance-Survey
and email to them.