Workplace Culture Survey 2018

As the voice of finance workers, FSU will make a comprehensive submission to the Royal Commission. Your insights and experiences will contribute vitally to building our solutions for the finance sector.

All information provided is confidential and will be anonymous when included in the submission.

*Your Details (all required)(Required.)

First Name

Surname

Personal Email

Personal Mobile

Employer

ALLIANZAAMIAMPANZAustralianSuperBankSABankwestBank of MelbBBLBendigo BankBOQBTCBACBUSCUAFirst SuperHostplusHESTAHSBCIAG GroupLUCRFME BankMLC / NipponMyStateNABQBEReserve BankSt GeorgeSuncorpSunsuperSuperpartners / AASUniSuperWestpacZurichOther (please specify)

Business Unit

RetailWealthBusinessPrivateAgriTechnology OperationsFinancePeopleCorporate & InstitutionalOther (please specify)

My Role Primarily Involves

ServiceSalesSales and ServiceProcessingPeople ManagementTechnologyOperationsOther (please specify)

I work in a

Contact CentreRetail BranchBusiness Banking CentreHead OfficeOther (please specify)

State

ACTNSWNTQLDSATASVICWA

Workplace Location

My Performance

Performance assessment is the annual process to determine your performance and reward outcome including incentive payments.

1. My performance assessment genuinely considers a range of factors, including financial measures, behaviours, and risk and compliance.

Yes

No

Not Applicable

2. My performance objectives genuinely prioritise the best interests of the customer/member.

Yes

No

Not Applicable

3. Net Promotor Score is a fair measure of my contribution at work.

Yes

No

Not Applicable

Comments

Risk and Compliance

This is a collection of capabilities that enable your organisation to reliably achieve objectives, address uncertainty and act with integrity.

4. My employer’s focus on risk and compliance has increased over the past twelve months.

Yes

No

Not Applicable

5. My workload allows me to allocate appropriate time and attention to risk and compliance activities.

Yes

No

Not Applicable

6. My employer provides me with sufficient time and resources to undertake risk and compliance training.

Yes

No

Not Applicable

Comments

My Remuneration

Remuneration includes all fixed pay and incentive payments and commissions that you are eligible to receive.

7. My total remuneration includes payments and/or commissions relating to the sale of specific products or services.

Yes

No

Not Applicable

8. The removal of product payments and commissions from my role has reduced my total annual remuneration.

Yes

No

Not Applicable

9. My annual remuneration package includes incentive payments of up to _____%

2.557.51012.51517.52022.525303540455050+Not applicable

10. I am required to participate in sales campaigns/initiatives related to the sale of specific financial products e.g. insurance, credit cards, travel cards.

Yes

No

Not Applicable

Comments

Workplace Culture

Culture is the character and personality of your organisation and what makes it unique. It is the sum of its values, traditions, beliefs, interactions, behaviours, and attitudes.

11. Changes to remuneration and performance appraisal have resulted in a more customer/member-centric workplace culture.

Yes

No

Remained unchanged

Not applicable

12. My workplace takes into account how our actions impact customers/members and communities.

Yes

No

13. My organisation’s values are applied across all levels of my workplace.

Yes

No

14. Over the last twelve months, culture in my workplace has improved.

Yes

No

Remained unchanged

Comments

*I received this survey from(Required.)

Email from the FSUFacebookLinkedinEmail from Colleague. Please provide colleague's name

I am an FSU Member

.

I want to join the campaign to build a better finance sector

.

I will attend a meeting to learn more about the campaign to build a better finance sector

.

I want to take a leadership role in the campaign to build a better finance sector

.

To share this survey with a colleague, copy the link www.bit.ly/Big-Finance-Survey and email to them.