Question Title Workplace Culture Survey 2018 As the voice of finance workers, FSU will make a comprehensive submission to the Royal Commission. Your insights and experiences will contribute vitally to building our solutions for the finance sector.All information provided is confidential and will be anonymous when included in the submission. Question Title * Your Details (all required) First Name Surname Personal Email Personal Mobile Question Title * Employer ALLIANZ AAMI AMP ANZ AustralianSuper BankSA Bankwest Bank of Melb BBL Bendigo Bank BOQ BT CBA CBUS CUA First Super Hostplus HESTA HSBC IAG Group LUCRF ME Bank MLC / Nippon MyState NAB QBE Reserve Bank St George Suncorp Sunsuper Superpartners / AAS UniSuper Westpac Zurich Other (please specify) Question Title * Business Unit Retail Wealth Business Private Agri Technology Operations Finance People Corporate & Institutional Other (please specify) Question Title * My Role Primarily Involves Service Sales Sales and Service Processing People Management Technology Operations Other (please specify) Question Title * I work in a Contact Centre Retail Branch Business Banking Centre Head Office Other (please specify) Question Title * State ACT NSW NT QLD SA TAS VIC WA Question Title * Workplace Location My Performance Performance assessment is the annual process to determine your performance and reward outcome including incentive payments. Question Title * 1. My performance assessment genuinely considers a range of factors, including financial measures, behaviours, and risk and compliance. Yes No Not Applicable Question Title * 2. My performance objectives genuinely prioritise the best interests of the customer/member. Yes No Not Applicable Question Title * 3. Net Promotor Score is a fair measure of my contribution at work. Yes No Not Applicable Question Title * Comments Risk and Compliance This is a collection of capabilities that enable your organisation to reliably achieve objectives, address uncertainty and act with integrity. Question Title * 4. My employer’s focus on risk and compliance has increased over the past twelve months. Yes No Not Applicable Question Title * 5. My workload allows me to allocate appropriate time and attention to risk and compliance activities. Yes No Not Applicable Question Title * 6. My employer provides me with sufficient time and resources to undertake risk and compliance training. Yes No Not Applicable Question Title * Comments My Remuneration Remuneration includes all fixed pay and incentive payments and commissions that you are eligible to receive. Question Title * 7. My total remuneration includes payments and/or commissions relating to the sale of specific products or services. Yes No Not Applicable Question Title * 8. The removal of product payments and commissions from my role has reduced my total annual remuneration. Yes No Not Applicable Question Title * 9. My annual remuneration package includes incentive payments of up to _____% 2.5 5 7.5 10 12.5 15 17.5 20 22.5 25 30 35 40 45 50 50+ Not applicable Question Title * 10. I am required to participate in sales campaigns/initiatives related to the sale of specific financial products e.g. insurance, credit cards, travel cards. Yes No Not Applicable Question Title * Comments Workplace Culture Culture is the character and personality of your organisation and what makes it unique. It is the sum of its values, traditions, beliefs, interactions, behaviours, and attitudes. Question Title * 11. Changes to remuneration and performance appraisal have resulted in a more customer/member-centric workplace culture. Yes No Remained unchanged Not applicable Question Title * 12. My workplace takes into account how our actions impact customers/members and communities. Yes No Question Title * 13. My organisation’s values are applied across all levels of my workplace. Yes No Question Title * 14. Over the last twelve months, culture in my workplace has improved. Yes No Remained unchanged Question Title * Comments Question Title * I received this survey from Email from the FSU Facebook Linkedin Email from Colleague. Please provide colleague's name Question Title * I am an FSU Member . Question Title * I want to join the campaign to build a better finance sector . Question Title * I will attend a meeting to learn more about the campaign to build a better finance sector . Question Title * I want to take a leadership role in the campaign to build a better finance sector . To share this survey with a colleague, copy the link www.bit.ly/Big-Finance-Survey and email to them. Done