HSSBV Client Feedback Survey

Question Title

* 1. How were you referred to our office?

Friend/family

Drove by

Social media/website

Other (please specify)

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* 2. Our lobby and exam rooms were:

Clean and tidy

Odor free

Could use improvement

Other (please specify)

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* 3. When you called our office, your call was answered:

in under 5 minutes

5-10 minutes

10-15 minutes

Not applicable (did not call)

Other (please specify)

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* 4. Your phone conversation was:

Courteous

Informative

Professional

Not applicable (did not call)

Communication could use improvement

Other (please specify)

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* 5. Our reception staff was

Warm and hospitable

Attentive

Professional in manner and appearance

Communication from reception staff could use improvement

Other (please specify)

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* 6. The vet assistant (nurse) who helped you today:

Was gentle with my pet

Seemed knowledgable

Answered my questions thoroughly

Professional in manner and appearance

My experience could have used improvement

Other (please specify)

Question Title

* 7. The Veterinarian who helped you today:

Introduced themselves with a warm greeting

Was professional in manner and appearance

Was comforting to my pet and me

Was able to make me feel welcome

Listened attentively to my pets presenting symptoms/reason for visit

Described the diagnoses and treatment plan well

Communication with the veterinarian could use improvement

Other (please specify)

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* 8. Was your wait time reasonable today?

Yes

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* 9. Would you recommend us to others? Why or why not? Is there a staff member who went above and beyond that you would like to mention?

Question Title

* 10. So that we may look up your account, please provide your first and last name, as well as phone number. Please also let us know if you would like us to contact you about your experience.