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Route 1 - Downtown Loop Rider Satisfaction Survey
LTD is conducting a survey to measure customer satisfaction around the new route 1 Downtown Loop pilot. Please take a few minutes to respond to the questions below.
1.
How often do you ride the Downtown Loop?
First time
Less than once per month
1 to 3 times per month
1 to 3 times per week
4 or more times per week
2.
What is your primary reason for using it? (Mark all that apply)
Shopping/errands
Work
Medical appointment
Social/recreation
Connecting to another bus route
Other (please specify)
3.
How satisfied are you with the frequency of service (how often the bus comes)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
4.
How satisfied are you with the reliability of service (running on time)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
5.
How easy is it to reach your destination using it?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
6.
How useful are the Downtown Loop's connections to other LTD services (EmX and local routes)?
Extremely useful
Very useful
Somewhat useful
Not so useful
Not at all useful
7.
Overall, how satisfied are you with the Downtown Loop?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8.
Please share any comments or suggestions about the Downtown Loop pilot.
