Question Title

* 1. What location do you transact the majority of your business?

Question Title

* 2. How long have you been a customer of First State Bank & Trust?

Question Title

* 3. What is your preferred method of communicating or transacting business with the bank?

Question Title

* 4. How would you rate your Telephone experience when calling First State Bank & Trust?

Question Title

* 5. How responsive have we been to your questions or concerns about our products and services?

Question Title

* 6. Overall, how satisfied or dissatisfied are you with First State Bank & Trust?

Question Title

* 7. Please indicate the importance each item has in regard to where you bank

  Very Important Somewhat Important Important Not So Important Not Important
Business Loans
Bill Pay
Can call and speak to a live person
Competitive deposit or loan rates
Community Bank
Consumer Loans (e.g. auto loans)
Easy Error Resolution
Expert Financial Services
Free ATM Transactions
Free Checking
Friendly, Comfortable Customer Service
Home Loans
Internet Banking
Investment Services and Advice
Mobile Banking
Online Customer Support
Personal Relationship with my Banker
Privacy
Remote Deposit
Security of My Personal and Financial Information
The Tellers Know Me
Trust Services

Question Title

* 8. Do you have accounts at other financial institutions? If Yes, what products or services do you find attractive and/or why do you maintain accounts there?

Question Title

* 9. How likely is it that you would recommend First State Bank & Trust to a friend or colleague?

Not at all likely
Extremely likely

Question Title

* 10. Please list 5 words that come to mind when you think of "Community Bank"?

Question Title

* 11. Are there additional products or services you would like to see FSB&T offer? Do you have any other comments or questions?

T