Bramham Medical Centre Patient Survey Question Title * 1. Getting an appointment with a doctor. How do you find the following; Excellent Good Neutral Fair Poor Getting an appointment on the same day Getting an appointment on the same day Excellent Getting an appointment on the same day Good Getting an appointment on the same day Neutral Getting an appointment on the same day Fair Getting an appointment on the same day Poor Booking an appointment in the next 48-72 hours Booking an appointment in the next 48-72 hours Excellent Booking an appointment in the next 48-72 hours Good Booking an appointment in the next 48-72 hours Neutral Booking an appointment in the next 48-72 hours Fair Booking an appointment in the next 48-72 hours Poor Booking an appointment more than 72 hours ahead Booking an appointment more than 72 hours ahead Excellent Booking an appointment more than 72 hours ahead Good Booking an appointment more than 72 hours ahead Neutral Booking an appointment more than 72 hours ahead Fair Booking an appointment more than 72 hours ahead Poor Booking an appointment with the doctor of your choice Booking an appointment with the doctor of your choice Excellent Booking an appointment with the doctor of your choice Good Booking an appointment with the doctor of your choice Neutral Booking an appointment with the doctor of your choice Fair Booking an appointment with the doctor of your choice Poor Question Title * 2. Getting an appointment with a nurse. How do you find the following; Excellent Good Neutral Fair Poor Getting an appointment on the same day Getting an appointment on the same day Excellent Getting an appointment on the same day Good Getting an appointment on the same day Neutral Getting an appointment on the same day Fair Getting an appointment on the same day Poor Booking an appointment in the next 48-72 hours Booking an appointment in the next 48-72 hours Excellent Booking an appointment in the next 48-72 hours Good Booking an appointment in the next 48-72 hours Neutral Booking an appointment in the next 48-72 hours Fair Booking an appointment in the next 48-72 hours Poor Booking an appointment more than 72 hours ahead Booking an appointment more than 72 hours ahead Excellent Booking an appointment more than 72 hours ahead Good Booking an appointment more than 72 hours ahead Neutral Booking an appointment more than 72 hours ahead Fair Booking an appointment more than 72 hours ahead Poor Booking an appointment with the nurse of your choice Booking an appointment with the nurse of your choice Excellent Booking an appointment with the nurse of your choice Good Booking an appointment with the nurse of your choice Neutral Booking an appointment with the nurse of your choice Fair Booking an appointment with the nurse of your choice Poor Question Title * 3. How well do you think the surgery keeps patients informed of changes at the surgery? Excellent Good Neutral Fair Poor Question Title * 4. How would you like the surgery to keep you informed of changes? Newsletter Website Text Messages Posters Other Other (please specify) Question Title * 5. Would you be happy to receive text reminders for appointments and other things at the surgery? Yes No Question Title * 6. Demand on the telephone system is high - would you be interested in being able to the following things on line? Yes No Order repeat medication Order repeat medication Yes Order repeat medication No Book an appointment Book an appointment Yes Book an appointment No Question Title * 7. To ease the number of calls in the morning we are thinking of asking patients to call for results between 2pm & 4pm. Do you think this is appropriate? Yes No Question Title * 8. How helpful and professional do you find the staff at the surgery? Excellent Good Neutral Fair Poor Reception Staff Reception Staff Excellent Reception Staff Good Reception Staff Neutral Reception Staff Fair Reception Staff Poor Dispensing Staff Dispensing Staff Excellent Dispensing Staff Good Dispensing Staff Neutral Dispensing Staff Fair Dispensing Staff Poor Doctors Doctors Excellent Doctors Good Doctors Neutral Doctors Fair Doctors Poor Nurses Nurses Excellent Nurses Good Nurses Neutral Nurses Fair Nurses Poor Question Title * 9. How would you rate the surgery on the following? Excellent Good Neutral Fair Poor Cleanliness of Premises Cleanliness of Premises Excellent Cleanliness of Premises Good Cleanliness of Premises Neutral Cleanliness of Premises Fair Cleanliness of Premises Poor Waiting Area Waiting Area Excellent Waiting Area Good Waiting Area Neutral Waiting Area Fair Waiting Area Poor Cleanliness of toilet Cleanliness of toilet Excellent Cleanliness of toilet Good Cleanliness of toilet Neutral Cleanliness of toilet Fair Cleanliness of toilet Poor Consulting room facilities Consulting room facilities Excellent Consulting room facilities Good Consulting room facilities Neutral Consulting room facilities Fair Consulting room facilities Poor Question Title * 10. Do you have any other comments you would like to make about the surgery? Done