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Customer Satisfaction Survey
Listening to customers has always been important to us. Your feedback will help us better serve people like you!
1.
How long have you been a customer of Matchability?
Less than six months
Six months to a year
1 - 2 years
More than 2 years
I am not a customer
2.
Which of the following have you had from Matchability before? (Please select all that apply.)
Capacity Building Therapy (social work)
Behaviour Support
Rather not say
None of the above
3.
Overall, how satisfied are you with Matchability?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
Haven't used the service yet
4.
How well does our services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
Not sure yet
I haven't used the service yet
5.
Overall, how would you rate the quality of your customer service experience?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
6.
How responsive have we been to your questions or concerns?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
7.
Do you have any other comments, questions, feedback or concerns? If you want a follow up, please note your email or phone number here also.
8.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
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10