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Your Views on Using the NHS App for Healthcare Services

We are seeking your feedback to help find out about your experiences of using the NHS App. Your responses will help shape the future of NHS digital services.

1.Have you used the NHS App before? If No please tell us why
(The NHS App is a secure, free digital tool from NHS England for people in England to access various NHS services on their phone or tablet, letting users book appointments, order repeat prescriptions, view GP health records, manage hospital referrals, and get health advice, acting as a central 'digital front door' to healthcare).
2.If yes, what services have you used on the NHS App? (tick all that apply)
3.How easy is it for you to use the NHS App?
4.Do you feel confident navigating the NHS App?
5.What challenges, if any, have you faced while using the NHS App?
6.Would you prefer to use the NHS App for virtual consultations and elective care services?
(Virtual consultations are remote appointments with a healthcare professional via video, phone, or online forms. Elective care services are treatments that are planned and scheduled in advance.)
7.If no, – please tell us what other methods you prefer to use to access healthcare services and why?
8.What do you think are the main benefits of using the NHS App for healthcare services, and why?
9.How important is it for you to have access to virtual healthcare services, and why?
10.Do you have any concerns about using the NHS App for healthcare services? If yes please share your concerns (think about mobile/wifi costs, language barriers, disability barriers and any others)
11.What support would help you feel more comfortable using the NHS App?
12.What improvements would you like to see in the NHS App?
13.Please use this space to add any other comments or suggestions about using the NHS App for healthcare services