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* 1. How long have you been a member of The Lough Credit Union?

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* 2. What age bracket do you fall into?

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* 3. How do you find our opening hour?

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* 4. Between what hours do you normally visit?

  Monday Tuesday Wednesday *Bandon Rd Only Thursday Friday Saturday
9.30am-11am
11am-1pm
1pm-3pm
3pm-5pm

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* 5. Which Branch do you use the most?

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* 6. Can you tell us why you prefer to use this branch? If you selected 'Both', please tell us which branch you prefer and why

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* 7. Both Branches are open on Saturdays. Which do you prefer to use and find more convenient? Please explain

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* 8. How do you feel about our range or products and services?

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* 9. How do you find our interest rates?

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* 10. How do you find the speed of our loan process?

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* 11. How do you find our Online Banking services (This includes CUOnline & Applying for a loan from our website)

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* 12. If you picked 'dissatisfied' or very 'dissatisfied' for Questions 8-11, please tell us why

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* 13. Do you currently have a loan with The Lough Credit Union?

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* 14. Where have you heard about our loans?

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* 15. If you answered No to Q.13, what are the main reasons why?

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* 16. If you answered 'Yes' to Q13, what are the reasons you chose The Lough Credit Union?

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* 17. Would you use an Express Lodgement Box if we had one?

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* 18. If we were to introduce a Current Account with a Debit Card, would you use and pay for this facility?

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* 19. Is there any other service we currently don't have that would improve The Lough Credit Union for you?

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* 20. How do you find our staff?

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* 21. How can we make The Lough Credit Union better for you? 

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* 22. Would you recommend The Lough Credit Union to your family/friends?

As a thank you for completing our survey, all those who completed it are being put into a draw for a One4All voucher. You do NOT have to complete the following if you'd prefer not to, but will not be included in the draw.

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* 23. Address

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* 24. Are you a member of The Lough Credit Union? (This will be verified)

0 of 24 answered
 

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