Customer Satisfaction Survey 2017

	Annual Berth Holder	Seasonal Berth Holder	Visitor	Dry Dock User
Narrowboat	Narrowboat Annual Berth Holder	Narrowboat Seasonal Berth Holder	Narrowboat Visitor	Narrowboat Dry Dock User
Widebeam	Widebeam Annual Berth Holder	Widebeam Seasonal Berth Holder	Widebeam Visitor	Widebeam Dry Dock User
Cruiser	Cruiser Annual Berth Holder	Cruiser Seasonal Berth Holder	Cruiser Visitor	Cruiser Dry Dock User
Other	Other Annual Berth Holder	Other Seasonal Berth Holder	Other Visitor	Other Dry Dock User

Question Title

* 2. What made you decide to berth your boat at Ventnor Marina? (you can tick more than one answer)

Location of Marina relative to home

Location of Marina in terms of cruising area opportunities

The layout and feel of the Marina

Price

Facilities and services provided (i.e. Dry Dock)

Recommendation

Non liveaboard marina

Other (please specify)

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* 3. How would you rate the staff at Ventnor Marina

	Excellent	Good	Satisfactory	Below Average	Poor
Manager	Manager Excellent	Manager Good	Manager Satisfactory	Manager Below Average	Manager Poor
Office Staff	Office Staff Excellent	Office Staff Good	Office Staff Satisfactory	Office Staff Below Average	Office Staff Poor
Marina Staff	Marina Staff Excellent	Marina Staff Good	Marina Staff Satisfactory	Marina Staff Below Average	Marina Staff Poor

Other (please specify)

Question Title

* 4. How would you rate the following specific aspects of our customer service?

	Excellent	Good	Satisfactory	Below Average	Poor
Communication with Marina Office Team	Communication with Marina Office Team Excellent	Communication with Marina Office Team Good	Communication with Marina Office Team Satisfactory	Communication with Marina Office Team Below Average	Communication with Marina Office Team Poor
Communication with the Harbourmasters	Communication with the Harbourmasters Excellent	Communication with the Harbourmasters Good	Communication with the Harbourmasters Satisfactory	Communication with the Harbourmasters Below Average	Communication with the Harbourmasters Poor
Electronic Communication	Electronic Communication Excellent	Electronic Communication Good	Electronic Communication Satisfactory	Electronic Communication Below Average	Electronic Communication Poor
Paper Communication	Paper Communication Excellent	Paper Communication Good	Paper Communication Satisfactory	Paper Communication Below Average	Paper Communication Poor
Marina Maintenance	Marina Maintenance Excellent	Marina Maintenance Good	Marina Maintenance Satisfactory	Marina Maintenance Below Average	Marina Maintenance Poor
Customer Care	Customer Care Excellent	Customer Care Good	Customer Care Satisfactory	Customer Care Below Average	Customer Care Poor

Comments

Question Title

* 5. How would you rate the following specific aspects of our facilities?

	Excellent	Good	Satisfactory	Below Average	Poor
Faciltiies generally	Faciltiies generally Excellent	Faciltiies generally Good	Faciltiies generally Satisfactory	Faciltiies generally Below Average	Faciltiies generally Poor
Pontoons	Pontoons Excellent	Pontoons Good	Pontoons Satisfactory	Pontoons Below Average	Pontoons Poor
Dry Dock facilities	Dry Dock facilities Excellent	Dry Dock facilities Good	Dry Dock facilities Satisfactory	Dry Dock facilities Below Average	Dry Dock facilities Poor
Car Parking	Car Parking Excellent	Car Parking Good	Car Parking Satisfactory	Car Parking Below Average	Car Parking Poor
Lighting	Lighting Excellent	Lighting Good	Lighting Satisfactory	Lighting Below Average	Lighting Poor
Security	Security Excellent	Security Good	Security Satisfactory	Security Below Average	Security Poor
Toilets and Showers	Toilets and Showers Excellent	Toilets and Showers Good	Toilets and Showers Satisfactory	Toilets and Showers Below Average	Toilets and Showers Poor
WIFI	WIFI Excellent	WIFI Good	WIFI Satisfactory	WIFI Below Average	WIFI Poor
Signage	Signage Excellent	Signage Good	Signage Satisfactory	Signage Below Average	Signage Poor
Footpaths	Footpaths Excellent	Footpaths Good	Footpaths Satisfactory	Footpaths Below Average	Footpaths Poor
Landscaping	Landscaping Excellent	Landscaping Good	Landscaping Satisfactory	Landscaping Below Average	Landscaping Poor
Lounge Facilities	Lounge Facilities Excellent	Lounge Facilities Good	Lounge Facilities Satisfactory	Lounge Facilities Below Average	Lounge Facilities Poor
Fuel Facilities	Fuel Facilities Excellent	Fuel Facilities Good	Fuel Facilities Satisfactory	Fuel Facilities Below Average	Fuel Facilities Poor
Pump Out	Pump Out Excellent	Pump Out Good	Pump Out Satisfactory	Pump Out Below Average	Pump Out Poor
BBQ facilities	BBQ facilities Excellent	BBQ facilities Good	BBQ facilities Satisfactory	BBQ facilities Below Average	BBQ facilities Poor

Comments

Question Title

* 6. What is your opinion of the number and quality of events that are held at Ventnor Marina?

	Excellent	Good	Satisfactory	Below Average	Poor
Frequency	Frequency Excellent	Frequency Good	Frequency Satisfactory	Frequency Below Average	Frequency Poor
Quality	Quality Excellent	Quality Good	Quality Satisfactory	Quality Below Average	Quality Poor
Organisation	Organisation Excellent	Organisation Good	Organisation Satisfactory	Organisation Below Average	Organisation Poor
Communication	Communication Excellent	Communication Good	Communication Satisfactory	Communication Below Average	Communication Poor

Comments

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* 7. Would you recommend Ventnor Marina to a friend?

Definitely

Probably

Maybe

Unlikely

Definitely Not

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* 8. How long have you berthed at Ventnor Marina?

Less than one year

1 - 2 years

2 - 3 years

3 - 5 years

More than 5 years

Where were you berthed before Ventnor Marina?
Please also use the box below to add any other comments you have regarding the marina and our services. Thank you very much for your time.

Question Title

* 9. Have you used Castle Marinas Flexi berthing? Please tick the marinas visited with it

Buckden Marina

Kings Bromley Marina

Nottingham Marina

Wigrams Marina

If not please specify why not

Question Title

* 10. Thank you so much for your time in completing this survey. If you would like some feedback please leave us your details and your preferred method of contact. (tel or email)

Name

Boat Name

Email Address

Phone Number

Customer Satisfaction Survey 2017 - Ventnor Marina

We would really like your opinion of Ventnor Marina

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* 1. What type of boatowner/berth holder best describes you? (you can tick more than one option)

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* 2. What made you decide to berth your boat at Ventnor Marina? (you can tick more than one answer)

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* 3. How would you rate the staff at Ventnor Marina

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* 4. How would you rate the following specific aspects of our customer service?

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* 5. How would you rate the following specific aspects of our facilities?

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* 6. What is your opinion of the number and quality of events that are held at Ventnor Marina?

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* 7. Would you recommend Ventnor Marina to a friend?

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* 8. How long have you berthed at Ventnor Marina?

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* 9. Have you used Castle Marinas Flexi berthing? Please tick the marinas visited with it

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* 10. Thank you so much for your time in completing this survey. If you would like some feedback please leave us your details and your preferred method of contact. (tel or email)