Member Survey - Your Feedback Matters

You may recall that we undertook a Member Survey in 2022. Since then, we have introduced several changes and trialled new initiatives at the Club based on your feedback. By completing this survey, you will help us understand what has worked well, what hasn’t, and whether these changes have improved your overall experience.

Our goal is to ensure that your every visit to the Country Club is a positive and enjoyable one.

We invite you to share your feedback so we can better understand your views on the improvements and changes made since our previous survey. The survey should take approximately 5-10 minutes to complete, and we encourage each member of the household to submit their own response.

For the best experience, the survey is ideally completed on a PC or tablet rather than a mobile phone. Please respond to each question by selecting the option that best reflects your views—there are no right or wrong answers, and your honest feedback is greatly valued.

Kindly complete the survey by 15 June 2026.

Thank you for your time and cooperation, and for helping us ensure the Country Club remains an enjoyable place for all members.

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* 1. Please provide your age range

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* 2. Please provide your gender

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* 3. Overall, how would you rate your Country Club experience over the past 12 months?

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* 4. What facilities do you use at the Country Club?

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* 5. Please rate your level of satisfaction with the Club's facilities and services over the past 12 months.

  Select form the drop-down list
Type and amount of fitness equipment
Overall tennis court condition and maintenance
Tennis coaching for children
Lap Pool
Lagoon Pool
Sauna/Spa/Steamroom
Aqua Aerobics Classes
Club cleanliness and appearance
Overall staff courtesy/friendliness
Club special events/social functions
Operating hours of the cafe/restaurant
Pickleball
About the Cafe/Restaurant

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* 6. When using the cafe/restaurant or kiosk, which is most important to you? Rank in order of importance from 1 to 9 where 1 is the most important to you and 9 is the least important to you.

About You

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* 7. What are your main reasons for visiting the Country Club?

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* 8. How many times a MONTH do you eat/drink at the club?

  Please select from the drop-down
Breakfast
Coffee/Cake
Lunch
Dinner
Drinks only
Member Events
Poolside Kiosk

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* 9. Since the last survey we have tried and implemented the many suggestions provided via the Focus Groups and Surveys. Please indicate which offerings give you a reason to attend the Club.

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* 10. We want to communicate with you in the way that works for you. Please let us know your preferred method of electronic communication.

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* 11. Are there any other communication methods you would prefer? Please provide details in the comments box below.

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* 12. When we do communicate with you, please indicate how often you would like to hear from us.

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