Request for Information - Facilities Management Soft Services

1. Overview

The Fulham Road Collaborative (FRC) comprises Chelsea & Westminster Hospital in Chelsea and the Royal Marsden Hospital in Chelsea, Sutton & Central London.

The FRC is seeking to partner with a supplier with proven knowledge, expertise and a track record of supplying and implementing high quality soft FM services. The FRC intends to work closely with the supplier to improve their ability to deliver high quality patient care. Procurement will be undertaken using a Competitive Dialogue process and we will invite a minimum of 3 bidders to participate shortlisted from an upcoming prequalification stage.

The purpose of this questionnaire is to seek some initial views from the market to help develop the proposed strategy and how the service will be procured. It is not a tender document and should not be construed as such. All costs of preparation to be borne by any potential bidder.

The client is seeking a service provider to deliver Soft FM services including General management; Healthcare Cleaning (Domestics); Portering; Patients & Retail Catering (including automated services); Linen & Laundry; Waste Management Services; Reception; Helpdesk; Security Services; Window cleaning; Pest Control and Car Parking. The approximate timescale is for up to 10 year contract starting July 2025.

Please can you respond by 17:00 on Friday, 12th April, 2024. Any queries please email julian.fris@nellerdavies.com.

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* 1. Please provide your company name

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* 2. Where is your business primarily located?

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* 3. What is the size of your company's UK annual turnover in 2022/23?

<£1m

£1m to £5m

From £5m to £20m

From £20m to £50m

From £50m to £100m

Over £100m

Other (please specify)

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* 4. What is the size of your company's UK annual turnover in 2022/23 specifically in healthcare?

<£1m

£1m to £5m

From £5m to £20m

From £20m to £50m

From £50m to £100m

Over £100m

Other (please specify)

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* 5. Are you wholly owned or part of a group or consortium? If the latter two please state who the group company or partners are.

Wholly owned

Part of a group

Part of a consortium

Social Enterprise, Not-for-profit entity

Other (please specify)

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* 6. Which sectors do you typically have contracts ? Tick all that apply.

NHS acute hospital

NHS community/mental health hospital

Private hospital

Local Authority

Education e.g. Schools, Academies, Universities

Care Homes/Hospices

Clinics

Research centres

Other

Other (please specify)

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* 7. Please list your current industry specific accreditations

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* 8. Provide three references of contracts you have in the healthcare (or similar) sector and to include company name, client name, approx value, duration & scope

Please limit to no more than 1,000 words.

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.

Choose File

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* 9. We are keen to understand new innovations & initiatives that you might bring to the FRC such as patient food service techniques, lean waste management, smart portering solutions, collaborative working, staff engagement etc.

Please limit to 1000 words

Please upload your document

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.

Choose File

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* 10. Approximately how many contracts do you have overall?

<10

10 - 50

51 - 100

101 - 250

>250

Other (please specify)

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* 11. Please upload a document providing a short description of your approach to providing Soft FM services in a healthcare environment.

Please limit to 1500 words

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.

Choose File

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* 12. Please upload at least 2 case studies of where you successfully provide FM soft services into a healthcare environment.

Please limit to 500 words per case study

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.

Choose File

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* 13. Approximately what is the contract style split within your company? Please enter as number as a percentage of total e.g. if 25%, put 25. Overall this should total 100.

Cost plus

Fixed Price (Lump Sum)

Capped Fee

Other

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* 14. What good practice have you recently seen in healthcare procurement processes that have worked well or provided opportunities for bidders to demonstrate innovation and partnership?

Please respond in 500 words

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.

Choose File

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* 15. Please provide your approach to ESG (including Social Value) and examples where this is successfully working (e.g. achievement of net zero, use of tech, compliant approach to employment, sustainability measures, apprenticeships etc).

Please limit to 1,500 words

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.

Choose File

Request for Information - Facilities Management Soft Services

1. Overview

Question Title

* 1. Please provide your company name

Question Title

* 2. Where is your business primarily located?

Question Title

* 3. What is the size of your company's UK annual turnover in 2022/23?

Question Title

* 4. What is the size of your company's UK annual turnover in 2022/23 specifically in healthcare?

Question Title

* 5. Are you wholly owned or part of a group or consortium? If the latter two please state who the group company or partners are.

Question Title

* 6. Which sectors do you typically have contracts ? Tick all that apply.

Question Title

* 7. Please list your current industry specific accreditations

Question Title

* 8. Provide three references of contracts you have in the healthcare (or similar) sector and to include company name, client name, approx value, duration & scope

Question Title

* 9. We are keen to understand new innovations & initiatives that you might bring to the FRC such as patient food service techniques, lean waste management, smart portering solutions, collaborative working, staff engagement etc.Please limit to 1000 words

Question Title

* 10. Approximately how many contracts do you have overall?

Question Title

* 11. Please upload a document providing a short description of your approach to providing Soft FM services in a healthcare environment.

Question Title

* 12. Please upload at least 2 case studies of where you successfully provide FM soft services into a healthcare environment.

Question Title

* 13. Approximately what is the contract style split within your company? Please enter as number as a percentage of total e.g. if 25%, put 25. Overall this should total 100.

Question Title

* 14. What good practice have you recently seen in healthcare procurement processes that have worked well or provided opportunities for bidders to demonstrate innovation and partnership?Please respond in 500 words

Question Title

* 15. Please provide your approach to ESG (including Social Value) and examples where this is successfully working (e.g. achievement of net zero, use of tech, compliant approach to employment, sustainability measures, apprenticeships etc).

Question Title

* 16. If you have any further comments please provide them here

* 9. We are keen to understand new innovations & initiatives that you might bring to the FRC such as patient food service techniques, lean waste management, smart portering solutions, collaborative working, staff engagement etc.

Please limit to 1000 words

* 14. What good practice have you recently seen in healthcare procurement processes that have worked well or provided opportunities for bidders to demonstrate innovation and partnership?

Please respond in 500 words