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Request for Information - Facilities Management Soft Services

3.Overview

The Fulham Road Collaborative (FRC) comprises Chelsea & Westminster Hospital in Chelsea and the Royal Marsden Hospital in Chelsea, Sutton & Central London.

The FRC is seeking to partner with a supplier with proven knowledge, expertise and a track record of supplying and implementing high quality soft FM services. The FRC intends to work closely with the supplier to improve their ability to deliver high quality patient care. Procurement will be undertaken using a Competitive Dialogue process and we will invite a minimum of 3 bidders to participate shortlisted from an upcoming prequalification stage.

The purpose of this questionnaire is to seek some initial views from the market to help develop the proposed strategy and how the service will be procured. It is not a tender document and should not be construed as such. All costs of preparation to be borne by any potential bidder.

The client is seeking a service provider to deliver Soft FM services including General management; Healthcare Cleaning (Domestics); Portering; Patients & Retail Catering (including automated services); Linen & Laundry; Waste Management Services; Reception; Helpdesk; Security Services; Window cleaning; Pest Control and Car Parking. The approximate timescale is for up to 10 year contract starting July 2025.

Please can you respond by 17:00 on Friday, 12th April, 2024. Any queries please email julian.fris@nellerdavies.com.

1.Please provide your company name
2.Where is your business primarily located?
3.What is the size of your company's UK annual turnover in 2022/23?
4.What is the size of your company's UK annual turnover in 2022/23 specifically in healthcare?
5.Are you wholly owned or part of a group or consortium? If the latter two please state who the group company or partners are.
6.Which sectors do you typically have contracts ? Tick all that apply.
7.Please list your current industry specific accreditations
8.Provide three references of contracts you have in the healthcare (or similar) sector and to include company name, client name, approx value, duration & scope
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9.We are keen to understand new innovations & initiatives that you might bring to the FRC such as patient food service techniques, lean waste management, smart portering solutions, collaborative working, staff engagement etc.

Please limit to 1000 words
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10.Approximately how many contracts do you have overall?
11.Please upload a document providing a short description of your approach to providing Soft FM services in a healthcare environment.
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12.Please upload at least 2 case studies of where you successfully provide FM soft services into a healthcare environment.
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13.Approximately what is the contract style split within your company? Please enter as number as a percentage of total e.g. if 25%, put 25. Overall this should total 100.
14.What good practice have you recently seen in healthcare procurement processes that have worked well or provided opportunities for bidders to demonstrate innovation and partnership?

Please respond in 500 words
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15.Please provide your approach to ESG (including Social Value) and examples where this is successfully working (e.g. achievement of net zero, use of tech, compliant approach to employment, sustainability measures, apprenticeships etc).
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16.If you have any further comments please provide them here
Current Progress,
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