Fraud and Financial Crime: The Impact of AI and Other Change Agents

Section One: Artificial Intelligence

20% of survey complete.

Question Title

* What do you and/or your organisation view as the key potential benefits of applying AI in combating fraud and/or financial crime?
Select your top 3:

Identifying additional risks

Better prioritising identified risks and reduce alert volumes

Improving operational efficiency and effectiveness

Automating business or technology processes

Meeting executive expectations for using it

Meeting regulator expectations for using it

Question Title

* What do you feel may be the top challenges for your organisation to use AI?
Select your top 3:

Organisational readiness of resources needed to develop/apply AI

Organisational readiness of front-line users to accept AI results

Staff acceptance of use - trust, perception of resource impacts, etc.

Customer acceptance of the use

Concern over the ethics of using AI

Limited organisational interest

Lack of internal funding to drive use and adoption

Current technology limitations

Inability to verify accuracy of results/identify errors (hallucinations)

Other (please specify)

Question Title

* Considering the opportunity for use of generative AI, what are your leading assumptions or perceptions of which areas will gain most when applying it to combat fraud and financial crime?

Act as an overlay in isolation to improve operational efficiency and effectiveness of current systems

Act as an overlay in combination with other techniques to improve operational efficiency and effectiveness of current systems

Replace operation activity by automating more business processes, e.g., case affidavits and regulatory narratives

Reactively reduce fraud loss/financial crime risks through additional optimisation not possible with AI previously

Proactively reduced fraud loss/financial crime risks not possible with AI previously

Bring increased innovation not possible with AI previously

An answer looking for a problem

Other (please specify)

Question Title

* What are your primary concerns regarding criminal use of AI?
Select your top 3:

More effective lures for phishing texts

Deepfakes created by attackers

AI poisoning

Data leakage

Privacy/regulatory noncompliance

AI use for crime at scale

Other (please specify)

Question Title

* What do you and/or your organisation view as the key potential benefits of applying AI in combating fraud and/or financial crime? Select your top 3:

Question Title

* What do you feel may be the top challenges for your organisation to use AI?Select your top 3:

Question Title

* Considering the opportunity for use of generative AI, what are your leading assumptions or perceptions of which areas will gain most when applying it to combat fraud and financial crime?

Question Title

* What are your primary concerns regarding criminal use of AI? Select your top 3:

* What do you and/or your organisation view as the key potential benefits of applying AI in combating fraud and/or financial crime?
Select your top 3:

* What do you feel may be the top challenges for your organisation to use AI?
Select your top 3:

* What are your primary concerns regarding criminal use of AI?
Select your top 3: