City of Cedar Rapids Customer Service Feedback Survey

The City of Cedar Rapids strives to serve our residents effectively. We are constantly working to improve the quality of our customer service efforts.
We want to ensure improvements are made in ways that are meaningful to you. Please help us understand how you define customer satisfaction by taking this brief survey.

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* 1. Do you feel the City is focused on providing quality customer service?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 2. What method do you primarily prefer to give feedback about the services you receive ?

Electronic surveys or polls

Paper surveys

Phone surveys

In-person

Focus groups

Other (please specify)

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* 3. How do you interact with the City and receive information about services and programs? (select all that apply)

City's social media sites (i.e. Facebook, Twitter, Instagram, Next Door)

City’s website (www.cedar-rapids.org)

City’s mobile app / Clean Up CR

Texts from the City (CRNewsNow)

Call specific departments

Email specific departments

City’s quarterly Our CR magazine

Utility bill inserts

Participate in City affiliated programs (i.e. swimming lessons, softball league, Citizen Police or Fire Academy, etc.)

Attend City meetings or open houses (i.e. City Council meetings, Boards & Commissions meetings, etc.)

Other (please specify)

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* 4. If you encounter an issue with a service you received from the City, how do you report it?

Call the department

Email the department

Submit it through the Clean Up CR app

Communicate the issue through the City's social media sites (i.e. Facebook, Twitter, Instagram, Next Door)

Contact a Council member or attend a Council meeting

Not applicable

Other (please specify)

City of Cedar Rapids Customer Service Feedback Survey

Question Title

* 1. Do you feel the City is focused on providing quality customer service?

Question Title

* 2. What method do you primarily prefer to give feedback about the services you receive ?

Question Title

* 3. How do you interact with the City and receive information about services and programs? (select all that apply)

Question Title

* 4. If you encounter an issue with a service you received from the City, how do you report it?

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* 5. Please rate your customer service expectations in order of importance (1=most important, 12=least important).

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* 6. What is the most important thing to you when provided a service?