The City of Cedar Rapids strives to serve our residents effectively. We are constantly working to improve the quality of our customer service efforts.
We want to ensure improvements are made in ways that are meaningful to you. Please help us understand how you define customer satisfaction by taking this brief survey.

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* 1. Do you feel the City is focused on providing quality customer service?

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* 2. What method do you primarily prefer to give feedback about the services you receive ?

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* 3. How do you interact with the City and receive information about services and programs? (select all that apply)

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* 4. If you encounter an issue with a service you received from the City, how do you report it?

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* 5. Please rate your customer service expectations in order of importance (1=most important, 12=least important).

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* 6. What is the most important thing to you when provided a service?

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