1.How did you hear about us?

Referral from a friend/family member/someone I know 

Referral from a local business 

Google/found the website

Facebook

Instagram

Walked by 

Unsure 

Other (please specify)

2.Did you find it easy to book in/was the overall booking process easy?

Yes, very easy - a seamless experience 

Fairly easy 

Somewhat - there was a minor complication or delay 

No - it was complicated/I had trouble 

Other (please specify) or any other details you wish to provide

3.If you spoke to/were greeted by administrative staff at any time, how did you find their manner?

Friendly, warm and helpful - I felt very welcome 

Reasonably warm and helpful

Not as warm/helpful as I would have liked

I can't remember or did not really speak to anyone except for my stylist 

Other (please specify) or give any additional feedback 

4.How would you rate the customer service (warmth/friendliness/ consultation/professionalism/making you feel comfortable) shown by your stylist at your first appointment with us?

Excellent - everything was perfect and I felt very well looked after 

Very good

Ok/average 

Could be better, there was one minor issue

Not good, there more than one/ significant issues 

Please give any further details if you would like to 

5.Were you happy with the treatment today/the overall result?

Yes, very much so - it went beyond my expectations

Yes, it met my expectations 

Mostly

No, it did not meet my expectations 

Please feel free to expand on why you chose your answer/give any further details

6.Is there anything else that you'd like to comment on, regarding your first appointment with us here at Lady Lash? Any detail you can give is most appreciated and helps us to continually improve our services! 

Please note, if you are experiencing any issues at all with your lashes, or have any questions that our aftercare info hasn't resolved for you - the best/fastest way to resolve this is to call or SMS on 0420 634 904 - and we'll help you as quickly as we can! 

7.WHEN YOU SUBMIT THIS SURVEY, WE WILL GENERATE + EMAIL A $20 VOUCHER FOR YOU TO USE AT YOUR NEXT INFILL - or - you can gift it to a friend! Please allow 7 working days to receive voucher. 

Please let us know your name and email (and please be assured that your feedback will remain entirely anonymous) so we can ensure the voucher is sent!