Customer Survey

The Albemarle County Service Authority (ACSA) would like to take this opportunity to thank our customers again for your continued patience and resiliency during these unprecedented times as we all deal with COVID, and to request feedback on your water and sewer service.  We greatly appreciate your assistance and look forward to receiving your responses.

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* 1. Within the past six months, what service(s) have you been in contact with the ACSA about?

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* 2. Overall, how satisfied were you with the service received?

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* 3. If dissatisfied, please explain why so we can address:

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* 4. How satisfied are you with the information provided by the ACSA about your water:

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* 5. If dissatisfied, please explain why so we can address:

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* 6. Has the closing of the ACSA office to the public had an impact on your water or sewer service?

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* 7. If yes, please explain how so we can address:

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* 8. Below, please provide any comments or suggestions on how the ACSA can better meet your needs.

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* 9. If you would like the ACSA to follow-up with you on your feedback, please provide your preferred contact information below:  

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