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* 1. When you telephone or visit us, how efficiently are you dealt with by the reception staff?

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* 2. How informative do you find our newsletter and website?

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* 3. How efficient do you find our system for recalling you to routine visits?

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* 4. How convenient are our current opening hours for you?

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* 5. How comfortable do you find the waiting areas?

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* 6. How clearly did we explain to you the reasons for, and nature of, your treatment today?

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* 7. In general, how adequately do you feel your treatment is explained to you?

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* 8. How well do you feel your dental health has been cared for since attending the practice?

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* 9. How do you find our time keeping

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* 10. We would welcome any further comments that you wish to make on our services and facilities.

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