Building Permit Customer Survey Question Title * 1. What type of project did you invest in? Roof or siding Alteration – egress (deck, porch, stairs, ramp) Alteration – interior renovation (kitchen, bathroom, basement, attic, etc.) Alteration – exterior renovation (added onto existing house/building) Detached accessory structure (pool, garage, shed, play structure) Mobile home (piers, new home) Change of Occupancy (new business in an existing structure) Other (please specify) Question Title * 2. How useful was the city website and other information provided in helping you with the permit process? Extremely useful Somewhat useful Neutral Not so useful There was misinformation Extremely useful Somewhat useful Neutral Not so useful There was misinformation Question Title * 3. Was our building representative helpful in answering your questions? Extremely helpful Somewhat helpful Neutral Not so helpful Not at all helpful Question Title * 4. Who performed the work to complete your project? I did it myself I hired a contractor A little of both – I did some, contractor did some Question Title * 5. How did you apply for your permit? I don’t know, my contractor handled this (skip to question #11) In-person By mail Online Other (please specify) Question Title * 6. How would you rate the City’s timeline for reviewing and approving your project plans? Exceeded expectations Met expectations Below expectations Exceeded expectations Met expectations Below expectations Question Title * 7. How would you rate the building permit fees? High Neutral Low High Neutral Low Question Title * 8. How would you rate the inspection and final approval process? Were they completed in a timely manner and comprehensive? Exceeded expectations Met expectations Below expectations Exceeded expectations Met expectations Below expectations Question Title * 9. When you received the 'permit issued' email, was it clear which inspections were required? Yes No Comment Question Title * 10. Did you have difficulty contacting our staff? Yes No I did not try to contact staff If you answered Yes, provide more detail Question Title * 11. What question do you wish we had asked in this survey and how would you respond? Question Title * 12. May we contact you for additional feedback? Yes No, I do not wish to be contacted Question Title * 13. If you answered YES to question #12, please let us know how we can reach you: Question Title * 14. What is the best time to reach you? (days, times, method – phone or email): Done
