MTEFCU Mortgage Experience Survey

All eligible, completed surveys will be entered into a quarterly drawing for a $100 gift card! By submitting the survey, you acknowledge and accept the Official Rules (view the rules here or on the back of the paper survey you received with your closing documents).

Question Title

* 1. First and Last Name(s)

Question Title

* 2. When did you purchase your home?

My home was purchased on...

Date

Question Title

* 3. How did you hear about us? (check all that apply)

I was already a member

Radio

Social media (like Facebook)

Search Engine (like Google)

Newspaper

Referral by family/friend

Referral by real estate agent

Referral by employee

Question Title

* 4. What factors influenced your decision to apply for a home loan with the MTEFCU? (check all that apply)

Products and services offered

Referred by friend or family member

Referred by an employee

Referred by a real estate agent

I was already a member of the MTEFCU

Interest rates or fees

Question Title

* 5. If you checked "referral" above, please provide the name of the person who referred you so we can thank them.

Question Title

* 6. Overall, how would you rate the service you received?

1 (poor)

10 (excellent)

Question Title

* 7. Did your loan officer explain the loan process in a way that was easy to understand? (check one)

Yes

Question Title

* 8. How likely is it that you would recommend the MTEFCU to a friend or colleague?

1 (not at all likely)

10 (very likely)

MTEFCU Mortgage Experience Survey

Question Title

* 1. First and Last Name(s)

Question Title

* 2. When did you purchase your home?

Question Title

* 3. How did you hear about us? (check all that apply)

Question Title

* 4. What factors influenced your decision to apply for a home loan with the MTEFCU? (check all that apply)

Question Title

* 5. If you checked "referral" above, please provide the name of the person who referred you so we can thank them.

Question Title

* 6. Overall, how would you rate the service you received?

Question Title

* 7. Did your loan officer explain the loan process in a way that was easy to understand? (check one)

Question Title

* 8. How likely is it that you would recommend the MTEFCU to a friend or colleague?

Question Title

* 9. Do you have any comments or suggestions on how we could have improved your experience?

Question Title

* 10. Are there any other MTEFCU products or services you would like to learn more about?