Overnight Adventure Program Survey

Fort William Historical Park (FWHP) takes the views and opinions of its visitors very seriously. Your suggestions are used to improve our education programming as well as to create new programs. We would appreciate if you would take a few minutes to fill out this survey. All information collected is completely confidential and is used solely to develop our products and services. Thank you for helping FWHP achieve its objective of continually enriching the heritage, entertainment, and educational experiences we offer our visitors.

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Convenience of Reservation Process (booking, confirmation, payment, etc.)	Convenience of Reservation Process (booking, confirmation, payment, etc.) Excellent/Outstanding	Convenience of Reservation Process (booking, confirmation, payment, etc.) Very Good	Convenience of Reservation Process (booking, confirmation, payment, etc.) Good	Convenience of Reservation Process (booking, confirmation, payment, etc.) Fair	Convenience of Reservation Process (booking, confirmation, payment, etc.) Needs Improvement	Convenience of Reservation Process (booking, confirmation, payment, etc.) N/A
Pre-visit contact with the programmer	Pre-visit contact with the programmer Excellent/Outstanding	Pre-visit contact with the programmer Very Good	Pre-visit contact with the programmer Good	Pre-visit contact with the programmer Fair	Pre-visit contact with the programmer Needs Improvement	Pre-visit contact with the programmer N/A
Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.)	Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Excellent/Outstanding	Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Very Good	Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Good	Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Fair	Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Needs Improvement	Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) N/A
Service provided by Visitor Centre staff upon your arrival at the Fort	Service provided by Visitor Centre staff upon your arrival at the Fort Excellent/Outstanding	Service provided by Visitor Centre staff upon your arrival at the Fort Very Good	Service provided by Visitor Centre staff upon your arrival at the Fort Good	Service provided by Visitor Centre staff upon your arrival at the Fort Fair	Service provided by Visitor Centre staff upon your arrival at the Fort Needs Improvement	Service provided by Visitor Centre staff upon your arrival at the Fort N/A

Excellent/Outstanding

Very Good

Good

Fair

Needs Improvement

N/A

Convenience of Reservation Process (booking, confirmation, payment, etc.)

Convenience of Reservation Process (booking, confirmation, payment, etc.) Excellent/Outstanding

Convenience of Reservation Process (booking, confirmation, payment, etc.) Very Good

Convenience of Reservation Process (booking, confirmation, payment, etc.) Good

Convenience of Reservation Process (booking, confirmation, payment, etc.) Fair

Convenience of Reservation Process (booking, confirmation, payment, etc.) Needs Improvement

Convenience of Reservation Process (booking, confirmation, payment, etc.) N/A

Pre-visit contact with the programmer

Pre-visit contact with the programmer Excellent/Outstanding

Pre-visit contact with the programmer Very Good

Pre-visit contact with the programmer Good

Pre-visit contact with the programmer Fair

Pre-visit contact with the programmer Needs Improvement

Pre-visit contact with the programmer N/A

Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.)

Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Excellent/Outstanding

Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Very Good

Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Good

Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Fair

Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) Needs Improvement

Pre-visit Teacher’s Package (instructions, forms, curriculum materials, etc.) N/A

Service provided by Visitor Centre staff upon your arrival at the Fort

Service provided by Visitor Centre staff upon your arrival at the Fort Excellent/Outstanding

Service provided by Visitor Centre staff upon your arrival at the Fort Very Good

Service provided by Visitor Centre staff upon your arrival at the Fort Good

Service provided by Visitor Centre staff upon your arrival at the Fort Fair

Service provided by Visitor Centre staff upon your arrival at the Fort Needs Improvement

Service provided by Visitor Centre staff upon your arrival at the Fort N/A

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Your overall satisfaction with the program	Your overall satisfaction with the program Excellent/Outstanding	Your overall satisfaction with the program Very Good	Your overall satisfaction with the program Good	Your overall satisfaction with the program Fair	Your overall satisfaction with the program Needs Improvement	Your overall satisfaction with the program N/A
Program introduction upon arrival	Program introduction upon arrival Excellent/Outstanding	Program introduction upon arrival Very Good	Program introduction upon arrival Good	Program introduction upon arrival Fair	Program introduction upon arrival Needs Improvement	Program introduction upon arrival N/A
Appropriateness of program activities in meeting curriculum expectations	Appropriateness of program activities in meeting curriculum expectations Excellent/Outstanding	Appropriateness of program activities in meeting curriculum expectations Very Good	Appropriateness of program activities in meeting curriculum expectations Good	Appropriateness of program activities in meeting curriculum expectations Fair	Appropriateness of program activities in meeting curriculum expectations Needs Improvement	Appropriateness of program activities in meeting curriculum expectations N/A
Condition and cleanliness of site and facilities	Condition and cleanliness of site and facilities Excellent/Outstanding	Condition and cleanliness of site and facilities Very Good	Condition and cleanliness of site and facilities Good	Condition and cleanliness of site and facilities Fair	Condition and cleanliness of site and facilities Needs Improvement	Condition and cleanliness of site and facilities N/A
Ability of costumed staff to engage students in “ time travel” experience	Ability of costumed staff to engage students in “ time travel” experience Excellent/Outstanding	Ability of costumed staff to engage students in “ time travel” experience Very Good	Ability of costumed staff to engage students in “ time travel” experience Good	Ability of costumed staff to engage students in “ time travel” experience Fair	Ability of costumed staff to engage students in “ time travel” experience Needs Improvement	Ability of costumed staff to engage students in “ time travel” experience N/A
Professionalism of the costumed staff	Professionalism of the costumed staff Excellent/Outstanding	Professionalism of the costumed staff Very Good	Professionalism of the costumed staff Good	Professionalism of the costumed staff Fair	Professionalism of the costumed staff Needs Improvement	Professionalism of the costumed staff N/A
Quality of historical meals	Quality of historical meals Excellent/Outstanding	Quality of historical meals Very Good	Quality of historical meals Good	Quality of historical meals Fair	Quality of historical meals Needs Improvement	Quality of historical meals N/A

Excellent/Outstanding

Very Good

Good

Fair

Needs Improvement

N/A

Your overall satisfaction with the program

Your overall satisfaction with the program Excellent/Outstanding

Your overall satisfaction with the program Very Good

Your overall satisfaction with the program Good

Your overall satisfaction with the program Fair

Your overall satisfaction with the program Needs Improvement

Your overall satisfaction with the program N/A

Program introduction upon arrival

Program introduction upon arrival Excellent/Outstanding

Program introduction upon arrival Very Good

Program introduction upon arrival Good

Program introduction upon arrival Fair

Program introduction upon arrival Needs Improvement

Program introduction upon arrival N/A

Appropriateness of program activities in meeting curriculum expectations

Appropriateness of program activities in meeting curriculum expectations Excellent/Outstanding

Appropriateness of program activities in meeting curriculum expectations Very Good

Appropriateness of program activities in meeting curriculum expectations Good

Appropriateness of program activities in meeting curriculum expectations Fair

Appropriateness of program activities in meeting curriculum expectations Needs Improvement

Appropriateness of program activities in meeting curriculum expectations N/A

Condition and cleanliness of site and facilities

Condition and cleanliness of site and facilities Excellent/Outstanding

Condition and cleanliness of site and facilities Very Good

Condition and cleanliness of site and facilities Good

Condition and cleanliness of site and facilities Fair

Condition and cleanliness of site and facilities Needs Improvement

Condition and cleanliness of site and facilities N/A

Ability of costumed staff to engage students in “ time travel” experience

Ability of costumed staff to engage students in “ time travel” experience Excellent/Outstanding

Ability of costumed staff to engage students in “ time travel” experience Very Good

Ability of costumed staff to engage students in “ time travel” experience Good

Ability of costumed staff to engage students in “ time travel” experience Fair

Ability of costumed staff to engage students in “ time travel” experience Needs Improvement

Ability of costumed staff to engage students in “ time travel” experience N/A

Professionalism of the costumed staff

Professionalism of the costumed staff Excellent/Outstanding

Professionalism of the costumed staff Very Good

Professionalism of the costumed staff Good

Professionalism of the costumed staff Fair

Professionalism of the costumed staff Needs Improvement

Professionalism of the costumed staff N/A

Quality of historical meals

Quality of historical meals Excellent/Outstanding

Quality of historical meals Very Good

Quality of historical meals Good

Quality of historical meals Fair

Quality of historical meals Needs Improvement

Quality of historical meals N/A

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Ease of finding information	Ease of finding information Excellent/Outstanding	Ease of finding information Very Good	Ease of finding information Good	Ease of finding information Fair	Ease of finding information Needs Improvement	Ease of finding information N/A
Relevance of information	Relevance of information Excellent/Outstanding	Relevance of information Very Good	Relevance of information Good	Relevance of information Fair	Relevance of information Needs Improvement	Relevance of information N/A
Teacher resources and guides	Teacher resources and guides Excellent/Outstanding	Teacher resources and guides Very Good	Teacher resources and guides Good	Teacher resources and guides Fair	Teacher resources and guides Needs Improvement	Teacher resources and guides N/A

Excellent/Outstanding

Very Good

Good

Fair

Needs Improvement

N/A

Ease of finding information

Ease of finding information Excellent/Outstanding

Ease of finding information Very Good

Ease of finding information Good

Ease of finding information Fair

Ease of finding information Needs Improvement

Ease of finding information N/A

Relevance of information

Relevance of information Excellent/Outstanding

Relevance of information Very Good

Relevance of information Good

Relevance of information Fair

Relevance of information Needs Improvement

Relevance of information N/A

Teacher resources and guides

Teacher resources and guides Excellent/Outstanding

Teacher resources and guides Very Good

Teacher resources and guides Good

Teacher resources and guides Fair

Teacher resources and guides Needs Improvement

Teacher resources and guides N/A

Overnight Adventure Program Survey

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* 1. Please enter the following information.

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* 2. Please rate our pre-visit experience using the following scale.

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* 3. Please rate your Overnight Adventure program.

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* 4. How could we improve the Overnight Adventure experience?

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* 5. Did any of our staff go out of their way to ensure your visit was a memorable one? How?

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* 6. How did you find out about this program? Please check all that apply.

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* 7. If you used our website www.fwhp.ca to plan your visit please rate your experience.

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* 8. What new programs or services would you like to see offered by FWHP?

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* 9. EMAIL:

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* 10. Consent: