Customer Satisfaction Survey The Community Development Department of the City of Muscatine is requesting your feedback to help improve our permitting processes and provide excellent customer service. Question Title * 1. What types of permits did you obtain from the City of Muscatine Building Division? Check all that apply. Building Electrical Mechanical Plumbing Question Title * 2. How would you rate the staff regarding the time required to review and issue permits? Excellent Good Fair Poor Question Title * 3. How would you rate the price of your permit for the services you receive (permit, plan reviews, inspections, code consults, etc.) 1 (Unfair) 2 3 4 5 (Fair Question Title * 4. How would you rate the ease of pulling a permit? 1 (Difficult) 2 3 4 5 (Easy) Question Title * 5. Did you request an inspection time? If so, did the inspector try and work with your requested time> Yes No Did not request a time Question Title * 6. Would you like to share the name(s) of the staff member(s) you dealt with? Question Title * 7. How would you rate the ease of requesting an inspection? 1 (Difficult) 2 3 4 5 (Easy) Question Title * 8. What method do you prefer to request an inspection? Phone Email Question Title * 9. How many staff people in the Building Division did you personally work or communicate with during your process? Question Title * 10. Would you like to share the name(s) of the staff member(s) you dealt with? Question Title * 11. How would you rate the helpfulness of the administrative staff in the Building Division Excellent Good Fair Poor Question Title * 12. How would you rate the courtesy of the administrative staff in the Building Division? Excellent Good Fair Poor Question Title * 13. How would you rate the professionalism of the administrative staff in the Building Division? Excellent Good Fair Poor Question Title * 14. How would you rate the helpfulness of the inspectors in the Building Division? Excellent Good Fair Poor Question Title * 15. How would you rate the courtesy of the inspectors in the Building Division? Excellent Good Fair Poor Question Title * 16. How would you rate the professionalism of the inspectors in the Building Division? Excellent Good Fair Poor Question Title * 17. Is there any part of our process you would change? Yes No Question Title * 18. If you answered yes above, what would you change? Question Title * 19. Is there anything else you would like to share with our department? Question Title * 20. Did you encounter a problem during the permitting or inspection process? If so, were you able to resolve the issue with either the administrative staff or building inspector? Yes No Issue was resolved Issue was not resolved Question Title * 21. If your were not able to resolve the issue, did you contact a supervisor to assist in resolving the issue? Yes No Question Title * 22. Please explain issue Question Title * 23. Your name (optional) Question Title * 24. Project Permit pulled for: (optional) Done
