The Community Development Department of the City of Muscatine is requesting your feedback to help improve our permitting processes and provide excellent customer service.

1.What types of permits did you obtain from the City of Muscatine Building Division? Check all that apply.

Building

Electrical

Mechanical

Plumbing

2.How would you rate the staff regarding the time required to review and issue permits?

Excellent

Good

Fair

Poor

3.How would you rate the price of your permit for the services you receive (permit, plan reviews, inspections, code consults, etc.)

1 (Unfair)

2

3

4

5 (Fair

4.How would you rate the ease of pulling a permit?

1 (Difficult)

2

3

4

5 (Easy)

5.Did you request an inspection time? If so, did the inspector try and work with your requested time>

Yes

No

Did not request a time

6.Would you like to share the name(s) of the staff member(s) you dealt with?

7.How would you rate the ease of requesting an inspection?

1 (Difficult)

2

3

4

5 (Easy)

8.What method do you prefer to request an inspection?

Phone

Email

9.How many staff people in the Building Division did you personally work or communicate with during your process?

10.Would you like to share the name(s) of the staff member(s) you dealt with?

11.How would you rate the helpfulness of the administrative staff in the Building Division

Excellent

Good

Fair

Poor

12.How would you rate the courtesy of the administrative staff in the Building Division?

Excellent

Good

Fair

Poor

13.How would you rate the professionalism of the administrative staff in the Building Division?

Excellent

Good

Fair

Poor

14.How would you rate the helpfulness of the inspectors in the Building Division?

Excellent

Good

Fair

Poor

15.How would you rate the courtesy of the inspectors in the Building Division?

Excellent

Good

Fair

Poor

16.How would you rate the professionalism of the inspectors in the Building Division?

Excellent

Good

Fair

Poor

17.Is there any part of our process you would change?

Yes

No

18.If you answered yes above, what would you change?

19.Is there anything else you would like to share with our department?

20.Did you encounter a problem during the permitting or inspection process? If so, were you able to resolve the issue with either the administrative staff or building inspector?

Yes

No

Issue was resolved

Issue was not resolved

21.If your were not able to resolve the issue, did you contact a supervisor to assist in resolving the issue?

Yes

No

22.Please explain issue

23.Your name (optional)

24.Project Permit pulled for: (optional)