Best Operator

This award recognises the MNO that has achieved unparalleled growth in its operation, has innovated its service portfolio, has improved customer service and has developed its network capabilities since April 2018.

Open to: All telecom operators in the Middle East, Central and South Asia and Africa.

The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey

Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan

Africa will be defined by any of the countries that make up the continent of Africa.

Criteria: Entrants will be judged on their answers to the following questions; (Max 250 words per question)

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* 1. How much revenue growth has your business experienced since April 2018?  (Use figures.  Percentages can be used when numbers are classified)

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* 2. How many new customers has your business acquired since April 2018?  (Use figures.  Percentages can be used when numbers are classified)

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* 3. Describe how your customer experience strategy stands you out from the competition

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* 4. How has the business overcome the challenge of OTT players, MVNOs, and the data hungry consumers?

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* 5. How have your network investments innovated your retail operation?

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* 6. Which 3 new services launched since April 2018 have revolutionised your customer offering?

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* 7. Why does your organisation merit this award?

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* 8. Thank you. Please complete your details here:

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