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Facilities Management: Customer Service Survey
1.
How satisfied were you with the speed with which your request was actioned?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
2.
Were you well informed of the progress of your request?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
3.
How satisfied were you with the time it took your request take to begin?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
4.
The technician was pleasant and friendly?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
5.
Once started, the work was completed on time?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
6.
How well was your service task completed?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7.
How would you rate the communication between FM and your department?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8.
I was adequately informed if there were service delays?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
9.
How well was this communicated to you?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
10.
Overall, how satisfied were you with our performance?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
11.
Any other comments?
Current Progress,
0 of 11 answered