Technical Support Customer Satisfaction Survey

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1. My inquiry to Technical Support was answered promptly. (Required.)

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2. The Technical Support representative was courteous and friendly. (Required.)

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3. The Technical Support representative was knowledgeable. (Required.)

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4. The Technical Support representative understood my question or problem. (Required.)

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5. The Technical Support representative was effective in troubleshooting my problem. (Required.)

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6. Overall, how satisfied are you with your Technical Support Team experience? Select a number from 1 to 7, where 1 is the lowest rating and 7 is the highest rating. (Required.)

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7. Name one way we can improve your customer service experience when contacting Technical Support in the future:

Thank you for your comments.

Need additional information? Please email wharris@aia.org

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