AIA Contract Documents Survey -Technical Support Technical Support Customer Satisfaction Survey Question Title * 1. My inquiry to Technical Support was answered promptly. Strongly Disagree Disagree Undecided Agree Strongly Agree Question Title * 2. The Technical Support representative was courteous and friendly. Strongly Disagree Disagree Undecided Agree Strongly Agree Question Title * 3. The Technical Support representative was knowledgeable. Strongly Disagree Disagree Undecided Agree Strongly Agree Question Title * 4. The Technical Support representative understood my question or problem. Strongly Disagree Disagree Undecided Agree Strongly Agree Question Title * 5. The Technical Support representative was effective in troubleshooting my problem. Strongly Disagree Disagree Undecided Agree Strongly Agree Question Title * 6. Overall, how satisfied are you with your Technical Support Team experience? Select a number from 1 to 7, where 1 is the lowest rating and 7 is the highest rating. 1 Not Satisfied at all 2 3 4 5 6 7 Completely Satisfied 8 N/A Question Title * 7. Name one way we can improve your customer service experience when contacting Technical Support in the future: Thank you for your comments. Need additional information? Please email wharris@aia.org Done >>