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AIA Contract Documents Survey -Technical Support
Technical Support Customer Satisfaction Survey
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1.
My inquiry to Technical Support was answered promptly.
(Required.)
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
*
2.
The Technical Support representative was courteous and friendly.
(Required.)
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
*
3.
The Technical Support representative was knowledgeable.
(Required.)
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
*
4.
The Technical Support representative understood my question or problem.
(Required.)
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
*
5.
The Technical Support representative was effective in troubleshooting my problem.
(Required.)
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
*
6.
Overall, how satisfied are you with your Technical Support Team experience? Select a number from 1 to 7, where 1 is the lowest rating and 7 is the highest rating.
(Required.)
1 Not Satisfied at all
2
3
4
5
6
7 Completely Satisfied
8 N/A
7.
Name one way we can improve your customer service experience when contacting Technical Support in the future:
Thank you for your comments.
Need additional information? Please email
wharris@aia.org
