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2026 Tri-CAP Agency Customer Satisfaction Survey
Please help Tri-CAP by taking our satisfaction survey by 12/31/2026.
1.
What service(s) have you received from Tri-CAP?
Public Transportation outside Metro Bus area
Volunteer Driver Program
Energy Assistance
Emergency Repair/Replacement of Heating System
Weatherization
Supplemental Nutrition Assistance Program (SNAP)
Volunteer Tax Assistance
Family Assets for Independence in MN (FAIM)
Financial Literacy
Vehicle Repair Assistance
Housing Assistance
Rebuilding Lives
DRIVE (Donated Car, Leased Car)
Getting to Work
Childcare Assistance
Property Tax Payment Assistance
General Intake/Referral
None - I have not used a Tri-CAP service in the past 12 months
I don't remember
Other - Please identify the program
Other (please specify)
2.
Overall, how satisfied or dissatisfied are you with the service(s) received from Tri-CAP?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Please tell us why you are/are not satisfied.
4.
How did you learn about Tri-CAP? Check all that apply.
Friend/Relative
Advertisement (Radio, Billboard)
Tri-CAP Mailing
Tri-CAP website
Tri-CAP Newsletter
Community Event (county fair, parade, etc.)
Social Media: Facebook, Google
Tri-CAP Bus
Referral from other agency/organization (County, Non-profit, School, Etc.)
Other (please specify)
If other, please tell us where you heard of Tri-CAP.
5.
How likely are you to use Tri-CAP programs or services again?
Very likely
Somewhat likely
Somewhat unlikely
Very unlikely
6.
Why are you likely or not likely to work with Tri-CAP again?
7.
Any other comments or suggestions?
8.
In which county do you live?
Stearns County
Benton County
Sherburne County
Morrison County
Mille Lacs County
Other
Prefer Not to Answer
