*1.What aspect of risk management is your company currently allocating the most resources?(Required.)

Servicing and collections

Protecting against fraud

Improving existing technologies

Regulatory compliance

Other (please specify)

*2.When do you expect net charge-off and delinquency rates to normalize?(Required.)

2Q 21

3Q 21

4Q 21

1Q 22

2Q 22

Other (please specify)

*3.By how much have you changed your servicing budget in 2021 compared to 2020?(Required.)

+0% to +5%

+6% to +10%

No change

-1% to -5%

-6% to -10%

*4.Which department was given the greatest budget increase in 2021 compared to 2020?(Required.)

Originations

Human Resources

Servicing

IT Infrastructure

Regulatory Compliance

Other (please specify)

*5.What is your general sentiment toward the auto finance industry’s recovery post-pandemic?(Required.)

Very Pessimistic 

Pessimistic

Neither optimistic nor pessimistic

Optimistic

Very Optimistic

Very Pessimistic 

Pessimistic

Neither optimistic nor pessimistic

Optimistic

Very Optimistic

6.Describe the greatest headwinds the auto finance industry is facing in 2021.