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2026 NMRE
Mental Health Services
Satisfaction Survey
For beneficiaries who receive service funding (in whole or in part) by the NMRE
1.
Where do you receive services?
Centra Wellness Network
North Country CMH
Northeast Michigan CMH
Northern Lakes CMH
Wellvance (formerly AuSable Valley)
2.
What services do you receive?
ACT (Assertive Community Treatment)
Adult Case Management (Mental Illness or Intellectual/Developmental Disabilities)
Clubhouse
Crisis Services
Jail Diversion Services
Outpatient Therapy
Peer Support Services
Psychiatric Services
Supported Employment
Community Living Supports
Self-Directed Services (Self Determination)
Youth Services (case management, therapy, wrap around services, home based services, etc.,)
Family Therapies for Youth Services
None of the Above/Other
3.
Please only answer this question if you live in a residential facility.
At home, I can (check all that apply):
eat when I want to.
lock my bedroom door if I want to.
lock the bathroom door if I want to.
spend my money the way I want.
have friends over when I want.
make phone calls when I want.
have access to all rooms in my home, except other's bedroom.
go to town or the library or other places, when I want to.
If you are unable to participate in any of the activities mentioned above, please tell us in which facility you live.
4.
I received an NMRE Guide to Services from my CMH.
Yes
No
5.
I can make decisions about what services I receive from my CMH.
Yes
No
6.
I understand the services I receive from my CMH.
Yes
No
7.
I feel comfortable asking questions about my services or asking for other services I want.
Yes
Sometimes
No
8.
I asked for a service and CMH said no. CMH sent me a notice that said I could not have the service.
Yes
No
I'm not sure
This does not apply to me
9.
I received a notice telling me that the services I receive were being changed in some way.
Yes
No
I'm not sure
This does not apply to me
10.
I know I can file an appeal if I’m not happy that CMH said no to a service or changed my services in some way.
Yes
No
11.
I know I can file a grievance if I'm not happy about something to do with CMH.
Yes
No
12.
Staff are nice to me.
Yes
No
13.
Overall, I am happy with the services I receive.
Yes
No
14.
If you want to share anything with us, please tell us here. If you would like a call to discuss your feedback, leave your name and a number to reach you.
