I have received services

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* 1. I have received services

(For the next two questions, please think about when you first contacted Cumberland Mountain for an appointment.)

The person I talked to on the phone or in person was friendly

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* 2. (For the next two questions, please think about when you first contacted Cumberland Mountain for an appointment.)

The person I talked to on the phone or in person was friendly

The first appointment I received was as soon as I wanted it.

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* 3. The first appointment I received was as soon as I wanted it.

Friendliness and helpfulness of the staff when I check in

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* 4. Friendliness and helpfulness of the staff when I check in

The facility where I receive services is clean

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* 5. The facility where I receive services is clean

The professional(s) helping me is prepared to provide services.

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* 6. The professional(s) helping me is prepared to provide services.

The attention staff pays to what I have to say is:

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* 7. The attention staff pays to what I have to say is:

The professional helping me understands my concerns.

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* 8. The professional helping me understands my concerns.

The staff are thorough and competent in helping me deal with my problems

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* 9. The staff are thorough and competent in helping me deal with my problems

How many days a week do you usually participate in services?

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* 10. How many days a week do you usually participate in services?

Continue to think about the staff you have worked with and please rate your agreement with the following statements:

The staff focus on helping me achieve my goals for my service

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* 11. Continue to think about the staff you have worked with and please rate your agreement with the following statements:

The staff focus on helping me achieve my goals for my service

The staff give me as much information as I need about what I can do to manage my condition

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* 12. The staff give me as much information as I need about what I can do to manage my condition

The staff work as a team player(s) with other professionals to coordinate care,i.e., doctor, psychiatrist, schools or other community agencies

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* 13. The staff work as a team player(s) with other professionals to coordinate care,i.e., doctor, psychiatrist, schools or other community agencies

All things considered, how would you rate your overall satisfaction with the service you receive at Cumberland Mountain Community Services?

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* 14. All things considered, how would you rate your overall satisfaction with the service you receive at Cumberland Mountain Community Services?

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