1.What controller type makes up most of your cabinet inventory? (does not need to be exact - a rough estimate is fine)

Mostly NEMA TS2s

Mostly 2070s (ATC)

About an even mix of both

Mostly older NEMA TS1s

Other (please specify)

2.Do you currently have any junior technicians on your team? Junior here is less than 2-3 years of hands-on cabinet experience.

Yes - at least one junior tech in the team

No - everyone on the team is experienced

We are currently hiring or growing the team

3.When a junior tech gets stuck diagnosing a fault in the field, what typically happens?

They call a senior tech and describe the problem over the phone

A senior tech drives out to the cabinet to help in person

They refer to printed or digital manuals

They look it up online or call the manufacturer

They leave it and escalate it as a work order

Not applicable - no junior technicians in the team

4.How long does it usually take a new hire to get comfortable diagnosing cabinet faults on their own? ("On their own" = without needing to call a senior tech for most issues.)

Less than 3 months

3 - 6 months

6 - 12 months

1 - 2 years

More than 2 years

Not applicable - no junior technicians in the team

Other (please specify)

5.Do your senior technicians have reliable documentation to diagnose cabinet faults comfortably? (Think manuals, wiring diagrams, fault code references — anything they actually reach for in the field.)

Yes — they have solid documentation and use it regularly

Somewhat — docs exist but they're incomplete or outdated

Not really — most knowledge lives in people's heads

No — they mostly figure it out from experience alone

Other (please specify)

6.Would you like to be kept in the loop on any training programs or diagnostic tools that come out of this research? (No commitment — just a heads-up when something relevant is ready.)

Yes, I'd like to hear about it

No thanks, just happy to help with the research

7.If answered 'yes' to the above question, enter your email here: