Skip to content

Scanning solutions survey from TWAIN Working Group

State of the Document Scanning industry survey from the TWAIN Working Group

The TWAIN Working Group is conducting this survey to better understand scanning solutions and challenges in the industry today. This data will help drive business decisions for the community and grow the overall document scanning industry. We appreciate your help with this project, and your answers are anonymous unless you choose to enter an email at the end to receive the survey results.
1.How often do you update scanners drivers?(Required.)
2.What percentage of time per week is spent troubleshooting a scanner technical problem?(Required.)
3.How many scanners does your organization use or does your organization typically resell on the average to each of your clients?(Required.)
4.How many minutes per incident does it generally take to fix a technical issue with your scanning solution?(Required.)
5.How often per month do you have to do a software update for your document scanning software application?(Required.)
6.How much time daily do you think workers spending on extra clicks to scan and upload images versus scanning directly into a software application?(Required.)
7.Roughly how many technical issues do you have with scanners per month?(Required.)
8.If using scanners in environments such as Remote Desktop, Citrix, VDI, Cloud PC or other virtualized desktop environments, is this an area of potential improvement?(Required.)
9.Does your current scanning solution required a dedicated computer?(Required.)
10.In appreciation of your participation, we’d like to send you results of this survey when complete (optional – you can remain anonymous). Thank you so much for completing our survey!