Customer Expectation Ratings
Coppell Town Center
Lobby Reception & Recruitment

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* 1. Please rate the following for Front Desk Reception

	Expectations Not Met		Expectations Met		Expectations Exceeded
Prompt	Prompt Expectations Not Met	Prompt	Prompt Expectations Met	Prompt	Prompt Expectations Exceeded
Courteous	Courteous Expectations Not Met	Courteous	Courteous Expectations Met	Courteous	Courteous Expectations Exceeded
Responsive	Responsive Expectations Not Met	Responsive	Responsive Expectations Met	Responsive	Responsive Expectations Exceeded
Accurate	Accurate Expectations Not Met	Accurate	Accurate Expectations Met	Accurate	Accurate Expectations Exceeded

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* 2. Recruitment and Advertising

	Expectations Not Met		Expectations Met		Expectations Exceeded
Informative and easy to understand	Informative and easy to understand Expectations Not Met	Informative and easy to understand	Informative and easy to understand Expectations Met	Informative and easy to understand	Informative and easy to understand Expectations Exceeded

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* 3. Response to calls in regard to ad

	Expectations Not Met		Expectations Met		Expectations Exceeded
Prompt and efficient	Prompt and efficient Expectations Not Met	Prompt and efficient	Prompt and efficient Expectations Met	Prompt and efficient	Prompt and efficient Expectations Exceeded

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* 4. How would you rate your overall experience with the City

Expectations Not Met

Expectations Met

Expectations Exceeded

Expectations Not Met

Expectations Met

Expectations Exceeded

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* 5. What was the method of contact with the City?

In Person

Phone

Email

US Mail

Website

Social Media

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* 6. Additional Comments