1. Please give us your feedback on the Going to court guides.

As part of our efforts to improve the Going to court guides, we'd like to know what you thought of the guide you used, and how it was useful.


Thank you for taking a few minutes to answer these questions.

Rest assured that your reply will be completely anonymous.

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* 1. Which Going to court guides did you look at/read? (You have to answer this question before you can move on. Please tick all the options which are relevant to you)

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* 2. Where did you see the guide?

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* 3. Tell us who you are/why you were interested in the Going to court guides

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* 4. Was the information for you or someone else?

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* 5. What did you do with the guide?
(Please tick all the options which are relevant to you)

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* 6. Did you use the guide more than once? If so, approximately how many times did you use it?

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* 7. Did the guide help?

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* 8. If yes, how did it help?
(Please tick all the options which are relevant to you)

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* 9. If there was a bit you found particularly helpful, please tell us what it is.

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* 10. Did you like or dislike:
(Please tick all the options which are relevant to you)

  Like Dislike
The examples of court documents and forms
The game board
The real-life stories
The links to relevant courts forms and rules
The top tips
The level of detail
The tone and style of writing
The design
The photos
The guidance on how to get further help
Other

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* 11. If there was a particular bit you didn't like, please tell us what it was and why you didn't like it.

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* 12. We want the Going to court guides to help readers understand what they need to do and provide lots of help on HOW to do it.

  Yes No
Do you think we succeed?
Did you want more guidance on particular areas of the court process?
Were there any questions about the court process that our Going to court guides didn't answer?

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* 13. We try to ensure that readers of the Going to court guides feel supported and that we want to help them

  Yes No
Do you think this is a good idea?
Do you think we achieve it?

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* 14. Do you prefer to read the guides on screen or print them out?

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* 15. If you printed out all or part of one or more of the Going to court guides, why did you do this?
(Please tick all the options which are relevant to you)

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* 16. Do you have any other comments or suggestions about the Going to court guides?

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