* 1. Are you a

* 2. What was your reason for visiting Galvins? Please tick as many as applicable

* 3. Have you any suggestions to improve our products/service, if so, please specify?

* 4. How satisfied are you with the following characteristics of our products/services?

  Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied N/A
Quality of products
Customer service at point of Purchase
Aftersales service
Fitting service
Facebook page

* 5. Rate each of the options in terms of how important they were in your decision to visit Galvins this time?

  Very important Important Neither important nor unimportant Unimportant Very unimportant
Perceived quality
Selection of frames
Friendly staff

* 6. Thinking of similar products/services offered by other Opticians you may have used in the past, how would you compare our products/services to them?

* 7. Would you use Galvins Opticians again?

* 8. Would you recommend Galvins Opticians to your friends and family?

* 9. In to which of the following age brackets do you fall?

* 10. How did you hear about us? Please tick as many as applicable