Welcome to our customer survey! We are really keen to get your feedback to improve the services we provide to you and (we hope) to continue to add value to your business or organisation.

Please complete answers to the questions below (one page only) as honestly as you can (we are not afraid of criticism or suggestions for improvement!). 
If you would like to give more detailed feedback, please contact us at editors@ecigintelligence.com to set up a time for us to give you a call. We would love to hear from you!

* 1. How long have you been a customer of our company?

* 2. Overall, how satisfied or dissatisfied are you with ECigIntelligence's services?

* 3. Which of the following words would you use to describe our services? Select all that apply.

* 4. How well do our products meet your needs?

* 5. How often do you log-in and use ECigIntelligence's online platform?

* 6. How do you use the ECigIntelligence online platform?

* 7. On which of the following areas would you like to see more coverage?

* 8. Do you use the search functionality on ECigIntelligence's online platform, and if so, how could we improve it?

* 9. Do we cover most of the geographical territories you are focused on, and which countries should we add (please state whether regulatory or market information, or both)?

* 10. If you have used our recently-published e-learning content, such as  this, how would you rate it?

* 11. How often you use the different services available on the ECigIntelligence platform?

  Every day A few times a week Once a week At least once a month Less than once a month Never / N/A
Business and Regulatory News Analysis
Market Reports and Data spreadsheets
Regulatory Reports and Trackers
Databases

* 12. How would you rate these services?

  Extremely good Very good Somewhat good Poor Very poor N/A
Business and Regulatory News Analysis
Market Reports and Data spreadsheets
Regulatory Reports and Trackers
Databases

* 13. How likely is it that you would recommend ECigIntelligence's services to a friend or colleague?

Not at all likely
Extremely likely

* 14. How likely are you to purchase any of our services again?

* 15. Do you have any other comments, questions, or concerns?

* 16. In order to be able to follow up with your comments (good and/or bad), please provide your name and/or the name of your company and email address.

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