ECigIntelligence Customer Satisfaction Survey

Welcome to our customer survey! We are really keen to get your feedback to improve the services we provide to you and (we hope) to continue to add value to your business or organisation.

Please complete answers to the questions below (one page only) as honestly as you can (we are not afraid of criticism or suggestions for improvement!). If you would like to give more detailed feedback, please contact us at editors@ecigintelligence.com to set up a time for us to give you a call. We would love to hear from you!

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* 1. How long have you been a customer of our company?

Less than six months

Six months to a year

1-2 years

More than 2 years

Other (please specify)

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* 2. Overall, how satisfied or dissatisfied are you with ECigIntelligence's services?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 3. Which of the following words would you use to describe our services? Select all that apply.

Unique

Impractical

High quality

Poor quality

Ineffective

Unreliable

Good value for money

Reliable

Overpriced

Useful

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* 4. How well do our products meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 5. How often do you log-in and use ECigIntelligence's online platform?

At least once a day

A few times a week

Once a week

At least once a month

Less than once a month

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* 6. How do you use the ECigIntelligence online platform?

I click through on interesting links from the ECigIntelligence daily newsletter (email)

I search for a particularly topic to find what I'm looking for

I browse through the site and read data or analysis I think looks interesting

Other (please specify)

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* 7. On which of the following areas would you like to see more coverage?

Manufacturing / supply chain / distribution

Advertising and marketing

Retailing and vape stores

Science and public policy

Technology and new products

Consumer insights

Regulatory and legal

Other (please specify or add further details)

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* 8. Do you use the search functionality on ECigIntelligence's online platform, and if so, how could we improve it?

Yes

Please specify how we could improve:

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* 9. Do we cover most of the geographical territories you are focused on, and which countries should we add (please state whether regulatory or market information, or both)?

Yes

Geographical regions we should add:

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* 10. If you have used our recently-published e-learning content, such as this, how would you rate it?

Very good

Good

Somewhat good

Poor

Very poor

N/A

Very good

Good

Somewhat good

Poor

Very poor

N/A

Please provide us any specific comments on our e-learning content here:

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* 11. How often you use the different services available on the ECigIntelligence platform?

	Every day	A few times a week	Once a week	At least once a month	Less than once a month	Never / N/A
Business and Regulatory News Analysis	Business and Regulatory News Analysis Every day	Business and Regulatory News Analysis A few times a week	Business and Regulatory News Analysis Once a week	Business and Regulatory News Analysis At least once a month	Business and Regulatory News Analysis Less than once a month	Business and Regulatory News Analysis Never / N/A
Market Reports and Data spreadsheets	Market Reports and Data spreadsheets Every day	Market Reports and Data spreadsheets A few times a week	Market Reports and Data spreadsheets Once a week	Market Reports and Data spreadsheets At least once a month	Market Reports and Data spreadsheets Less than once a month	Market Reports and Data spreadsheets Never / N/A
Regulatory Reports and Trackers	Regulatory Reports and Trackers Every day	Regulatory Reports and Trackers A few times a week	Regulatory Reports and Trackers Once a week	Regulatory Reports and Trackers At least once a month	Regulatory Reports and Trackers Less than once a month	Regulatory Reports and Trackers Never / N/A
Databases	Databases Every day	Databases A few times a week	Databases Once a week	Databases At least once a month	Databases Less than once a month	Databases Never / N/A

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* 12. How would you rate these services?

	Extremely good	Very good	Somewhat good	Poor	Very poor	N/A
Business and Regulatory News Analysis	Business and Regulatory News Analysis Extremely good	Business and Regulatory News Analysis Very good	Business and Regulatory News Analysis Somewhat good	Business and Regulatory News Analysis Poor	Business and Regulatory News Analysis Very poor	Business and Regulatory News Analysis N/A
Market Reports and Data spreadsheets	Market Reports and Data spreadsheets Extremely good	Market Reports and Data spreadsheets Very good	Market Reports and Data spreadsheets Somewhat good	Market Reports and Data spreadsheets Poor	Market Reports and Data spreadsheets Very poor	Market Reports and Data spreadsheets N/A
Regulatory Reports and Trackers	Regulatory Reports and Trackers Extremely good	Regulatory Reports and Trackers Very good	Regulatory Reports and Trackers Somewhat good	Regulatory Reports and Trackers Poor	Regulatory Reports and Trackers Very poor	Regulatory Reports and Trackers N/A
Databases	Databases Extremely good	Databases Very good	Databases Somewhat good	Databases Poor	Databases Very poor	Databases N/A

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* 13. How likely is it that you would recommend ECigIntelligence's services to a friend or colleague?

Not at all likely

Extremely likely

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* 14. How likely are you to purchase any of our services again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 15. Do you have any other comments, questions, or concerns?

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* 16. In order to be able to follow up with your comments (good and/or bad), please provide your name and/or the name of your company and email address.

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* 17. May we include your company logo on the Our Clients page of our website, and may we contact you for a testimonial?

If you would like to add a testimonial here, please do so below: